Coaching, Communication Skills, Corporate Policies, Customer Support/Service, Employee Retention, Food Quality, Food Safety, Food Services, Inventory Costs, Leadership, Maintain Compliance, Metrics, Operational Expenditure (OPEX), Organizational Skills, Performance Analysis, Problem Solving Skills, Quality System Requirements (QSR), Restaurant, Revenue Growth, Safety Process, Sanitation, Schedule Development, Team Building, Team Lead/Manager
Sbarro is seeking an experienced and motivated General Manager to lead restaurant operations and deliver exceptional guest experiences. This role is responsible for driving business results, developing teams, maintaining operational excellence, and ensuring brand standards are consistently executed.
The ideal candidate is a hands-on leader who thrives in a fast-paced environment, builds strong teams, and is passionate about creating an outstanding experience for both guests and employees.
Job Summary:
The General Manager oversees all aspects of restaurant performance including operations, staffing, financial results, guest satisfaction, and team development. This position leads by example and creates an environment focused on accountability, service, and growth.
Key Responsibilities:
- Lead all day-to-day restaurant operations and ensure smooth execution
- Recruit, hire, train, coach, and develop team members and leaders
- Build a positive and high-performing team culture
- Manage labor, scheduling, inventory, food cost, and operational expenses
- Drive sales performance and achieve restaurant goals and metrics
- Maintain high standards of food quality, cleanliness, and customer service
- Ensure compliance with company policies, food safety, and sanitation procedures
- Monitor restaurant performance and implement action plans for improvement
- Address guest concerns and resolve issues professionally and efficiently
- Support employee engagement, retention, and ongoing development
Requirements:
- Previous restaurant management experience required
- General Manager or multi-unit leadership experience preferred
- Experience in QSR, fast casual, or food service operations preferred
- Strong leadership, communication, and organizational skills
- Ability to manage staffing, labor, and financial performance
- Flexible availability including evenings, weekends, and holidays
What We Offer:
- Competitive compensation
- Bonus opportunities
- Career growth and advancement opportunities
- Training and leadership development
- Benefits package for eligible team members
Join Sbarro and lead a team committed to delivering quality food, exceptional service, and great guest experiences every day.
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