General Manager - Salt Lake City

ABOUT TOPGOLF

Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food andbeverage, events, and entertainment into one experience that keeps guests coming back.

WHAT WE’RE SEEKING

Are you the kind of leader who sees the full business, not just the operation in front of you? Do you think in terms of revenue, margin, talent, and long-term growth? Are you comfortable being accountable for results without waiting to be told what to do?

We’relooking for a General Manager whooperatesasan owner. Someone who builds teams, drives performance, and takes full responsibility for the success of the venue. This roleisn’taboutmaintainingstandards.It’sabout setting them and raising them

Ifyou’relooking to run a business, not just manage ashift;this is where you do it.

THE ROLE 

The General Manager is the leader of the entire venue and owns the full business. This includes revenue growth, cost management, talent development, and the overall guest experience across golf, food and beverage, and events.

You will set the direction for the business, build the leadership team that runs it, and drive performance across every part of the operation. 

This roleoperateswith autonomy and expects accountability.As the leader of a high-energy, guest-facing venue, this rolerequires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods,special events, and high-volume seasons.

WHAT YOU WILL DO

OWN THE BUSINESS

Take full ownership of venue performance including revenue, labor, costs, and overall profitabilityDemonstrate strong business acumen with the ability to interpret financial data,identifytrends, and translate insights into strategies that protect and grow the business.

Build and execute the annual operating plan with clear financial targets and prioritiesManage the P&L with intention, understanding how each part of the business contributes to resultsForecast, identify trends early, and act decisively to protect and grow the businessDrive new revenue through partnerships, events, and local market opportunities

Leading the Guest Experience

Set the standard for a consistent, high-quality experience across all guest occasionsUse guest feedback and operational data to continuously improve the experienceStay visible in the venue and lead from the floor

Build and Lead Your Team

Hire, develop, andretaina strong leadership team that canoperateindependentlyCreate a culture where people are engaged, respected, and held accountableInvest in talent development and build a pipeline of future leadersAddress performance directly andmaintaina high bar for the team

Represent the Brand

Build relationships in the local market with businesses, community leaders, and partnersPosition the venue as a destination in the communityDrive events, partnerships, and activations that grow awareness and revenue

Ensure Compliance and Safety

Maintain a safe and compliant environment for all guests and associatesEnsure adherence to all local, state, and federal regulationsBuild a culture where safety and compliance are part of daily operations

CORE COMPETENCIES FOR SUCCESS

Drives Results|Consistentlyachieving results, even under tough circumstances.

• Creates an organization that pushes forward in difficult circumstances.

• Eliminatesobstacles that affect organizational performance.

• Gets results that have a clear, positive, and direct impact on business performance.

• Drives the organization to achieve results and holds people accountable for outcomes.

Strategic Mindset|Seeingahead to future possibilities and translating them into breakthrough strategies.

• Leveragesthe organization's key differentiators to developa viablelong-term strategy.

• Explores future scenarios and possibilities to help the organization respond to change and shape the future.

• Revisits and updates business strategies in response to evolving market dynamics and organizational needs.

• Develops and integrates organizational strategies to achieve and sustain competitive advantage.

Builds Effective Teams|Buildingstrong-identity teams that apply their diverse skills and perspectives to achieve common goals.

• Builds a cohesive leadership team that drives the goals and success of the organization.

• Creates a culture with systems and processes that enable cross-functional teamwork.

• Instills a common mindset and team spirit across the organization.

• Models teamwork by working effectively with other leaders throughout the organization.

EnsuresAccountability|Holdingself and others accountable to meet commitments.

• Creates an environment of accountability for meeting agreed-upon expectations.

• Ensures that the organization meets its commitments.

• Holds leaders accountable for the performance of their teams.

• Uses management systems tomonitorthe organization's performance against goals.

Customer Focus|Building strong customer relationships and delivering customer-centric solutions.

• Creates a sense of urgency throughout the venue on the importance of meeting guest needs

• Ensures that organizational resources and support are focused on delivering outstanding guest experiences

• Establishespartnerships and relationships with key guests, event clients, and community partners

• Fosters a guest-focused environment where every team member feels ownership over the experience