Retail general manager supports the strategic planning process for the retail sales center- ensuring that all the different functional areas work together to maximize profitability.
Retail general managers are accountable for their assigned retail sales center, ensuring operational efficiency and effectiveness, a safe work environment, team culture and morale, customer satisfaction, and achievement of financial goals. He/she coaches and develops managers and employees. He/she is accountable for results and continuous improvement.
ESSENTIAL DUTIES & RESPONSIBILITIES (All or some of these duties will be performed)
- Hire a team of sales consultants, administrative support staff to achieve results within the sales center.
- Train and develop people so they can perform their current job and be prepared for career growth.
- Coordinate services for customers with contractors, the factory and lenders.
- Oversee the record keeping and management of customer files, corporate files, lender agreements, and documentation related to operations of the sales center.
- Accountable for volume of sales, profitability of home sales, customer satisfaction, and referral generation.
- Maintain profitability of the sales center.
- Provide leadership in implementation and adherence to the company sales system.
- Responsible for conducting business in an ethical manner consistent with our Code of Conduct and legal practices.
- Maintain awareness of financing options and land availability in the market
- Have awareness of competitors in the local market and the distinct value Palm Harbor provides
- Continue to learn and improve skills in selling, leadership and building relationships with customers
- Development of effective marketing campaigns to drive online and in person lead generation.
MINIMUM QUALIFICIATIONS
- Sales experience required
- Management experience preferred
- High School diploma
PERSONAL CHARACTERISTICS:
- Hard working and willing to work long hours and weekends
- Self-starter with a strong work ethic
- Enthusiastic and positive in personal outlook
- Strong interpersonal skills in communication, problem resolution and motivating others
- High achiever and competitive
- Able to influence others and persuade them to take action
- Ability to manage multiple priorities and multi-task
- Ability to set clear priorities and direction for self and others
- Disciplined - able to follow structure and systematic approaches
- Self-confident, but able to receive feedback and learn from experience