Business Strategy, Communication Skills, Continuous Improvement, Customer Experience, Customer Relations, Improvement Metrics, Inventory Management, Landscaping, Leadership, Merchandising, Operations, Organizational Development/Management, Process Improvement, Product Merchandising, Retail, Retail Management, Retail Operations, Retail Sales, Retail Strategy, Retirement Plan, Revenue Growth, Sales, Sales Presentation, Sales Strategy, Strategic Planning, Team Building, Team Lead/Manager, Visual Merchandising
We are seeking an experienced General Manager to lead the day-to-day operations of a high-volume retail garden center.
This is a senior leadership role with broad responsibility for store performance, merchandising strategy, customer experience, and team development across multiple departments. You will work directly with ownership to grow revenue, strengthen operational consistency, and build a destination retail environment that keeps customers coming back. This role is well-suited for a hands-on leader who can think strategically, execute at the floor level, and develop the people and systems needed to sustain long-term growth.
Responsibilities
- Oversee all retail operations including sales performance, visual merchandising, and customer experience across departments
- Lead, develop, and hold accountable store managers, supervisors, and frontline team members
- Design and execute merchandising strategies that drive foot traffic, increase transaction value, and elevate the overall shopping experience
- Monitor daily sales results, staffing levels, and operational performance, identifying and addressing gaps in real time
- Continuously improve the in-store customer experience through thoughtful layout, clear service standards, and ongoing team training
- Partner closely with ownership on business strategy, seasonal planning, and long-term growth initiatives
- Manage inventory flow, product assortment, and seasonal transitions with attention to margin and presentation
- Build a strong, accountable team culture grounded in service excellence and measurable results
- Identify operational inefficiencies and implement practical systems and process improvements across the organization
Requirements
- 5+ years of experience in retail management — garden center, landscaping supply, or a comparable specialty retail environment preferred
- Proven track record leading teams in a high-volume, customer-facing retail setting
- Strong background in merchandising, product presentation, and retail sales strategy
- Experience managing multiple departments or store functions simultaneously
- Demonstrated ability to improve customer experience metrics and drive consistent revenue growth
- Strong leadership, communication, and team development capabilities
- Comfortable operating in a hands-on, fast-paced seasonal retail environment
- Working knowledge of inventory management, staffing, and daily retail operations
Benefits
- Competitive salary commensurate with experience
- Health insurance and benefits package
- Retirement plan options
- Paid time off
- Opportunity to lead and make a meaningful impact on a growing retail operation