General Manager Ralphs Coffee Flagship

General Manager, Ralph's Coffee, Flagship - 66178 - Ralph Lauren

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General Manager, Ralph's Coffee, Flagship

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Ref #

W178689

State/Region

New York

Department

Hospitality

Location

United States

City

New York

Pay Range: The pay range for this job is $110000 - $150000 annually; actual pay is dependent on experience and geographic location.

Benefits: Base pay is only one part of our employee value proposition, which includes a robust benefits package, above-market time off, hybrid working arrangements, incentive compensation, where applicable, and varied learning opportunities.

COMPANY DESCRIPTION

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

POSITION OVERVIEW

The General Manager of Ralph's Coffee Flagship is the ultimate steward of the brand, experience, and business. This role leads the café as a luxury hospitality destination while operating with the rigor, strategy, and accountability of a flagship retail business. The General Manager sets the tone for service excellence, embodies the Ralph Lauren lifestyle, and ensures the business delivers sustainable financial results through exceptional people leadership, operational discipline, and brand integrity.

This leader balances hands-on hospitality with high-level management, acting as both an inspirational presence on the floor and a strategic owner of the business. They are responsible for cultivating an elevated, welcoming guest experience while driving performance across sales, profitability, talent, and brand standards.

ESSENTIAL DUTIES & RESPONSIBILITIES

Brand & Hospitality Leadership:

• Serve as the primary ambassador of Ralph's Coffee and the Ralph Lauren brand, ensuring the café delivers a luxury hospitality experience that feels timeless, warm, and personal.
• Own the end-to-end guest experience, setting and modeling exceptional service standards and resolving guest concerns swiftly and graciously.
• Create a culture where hospitality, storytelling, product knowledge, and emotional connection to the brand are non-negotiable.
• Partner with Marketing, PR, and Hospitality teams to execute special events, activations, and brand moments that elevate the flagship experience.

Business Ownership & Financial Performance:

• Own the full P&L for the flagship café, delivering sales, profitability, and KPI targets through thoughtful planning and execution.
• Develop and execute short- and long-term business strategies aligned with brand and financial objectives.
• Optimize labor, inventory, cost of goods, and operating expenses while maintaining uncompromising service and quality standards.
• Utilize daily, weekly, and monthly reporting to assess performance, identify opportunities, and drive continuous improvement.

Operations & Standards Excellence:

• Lead all café operations, ensuring consistency across service, product quality, cleanliness, safety, and visual presentation.
• Ensure strict adherence to all Ralph's Coffee recipes, food and beverage standards, and quality assurance processes.
• Oversee scheduling, cash handling, POS operations, loss prevention, and opening/closing procedures.
• Partner with Facilities and corporate teams to address repairs, maintenance, and health & safety compliance promptly.

People Leadership & Talent Strategy:

• Build, lead, and inspire a high-performing team of managers and hourly associates who reflect the values and diversity of the Ralph Lauren brand.
• Own the full employee lifecycle: recruitment, onboarding, training, performance management, development, and succession planning.
• Create a coaching-driven culture with regular feedback, clear expectations, and accountability at every level.
• Develop future leaders through intentional career pathing, skill-building, and ongoing talent assessment.
• Drive strong engagement and enablement scores by fostering an inclusive, energized, and values-led work environment

Training, Development & Culture:

• Champion ongoing training in hospitality, leadership, product knowledge, and brand standards.
• Ensure all team members are equipped to deliver elevated service and operate with confidence and consistency.
• Build morale and team pride by recognizing excellence, encouraging collaboration, and reinforcing shared purpose.
• Lead by example-present, polished, and deeply connected to both the team and the guest experience.

Cross-Functional Partnership & Representation:

• Collaborate closely with corporate partners including Hospitality, Brand Image, Marketing/PR, Buying, Planning, and People teams.
• Ensure consistent brand presentation through alignment with Brand Image and Visual teams.

EXPERIENCE, SKILLS & KNOWLEDGE

• 10+ years senior leadership experience in luxury hospitality, premium food & beverage, or flagship retail environments.
• Demonstrated ability to lead large, multi-layered teams with a strong focus on people development and engagement.
• Strong business acumen with experience owning P&L, payroll strategy, and performance KPIs.
• Deep appreciation for luxury, brand storytelling, and elevated service standards.
• Exceptional communication, coaching, and interpersonal skills.
• Highly organized, detail-oriented, and comfortable balancing strategic planning with hands-on leadership.
• Flexible schedule, including weekends, evenings, and special events as required by the business.

Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws. Please note background checks will be evaluated individually.

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Ralph Lauren is dedicated to providing a comfortable and consciosusly inclusive work enviroment for everyone regardless of gender identity and expression, race, religion, national origin, sexual orientation, age, marital status, disability, or any other category protected by applicable law. If you are vision-impaired or have some disability under the Americans with Disabilities Act or a similar law, and you wish to discuss potential acommodations related to applying for employment at Ralph Lauren, please contact Global People Practices at [email protected]

For all other application support inquiries, please contact [email protected]

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