General Manager
AWOL Provincetown
Provincetown, MA
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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Asset Management, Budget Management, Coaching, Marketing, Operational Expenditure (OPEX), Operational Improvement, Operational Strategy, Performance Management, Performance Metrics, Profit & Loss, Property Management, Revenue Management, Sales, Team Lead/Manager, Team Player, Travel Industry
LOCATION
Provincetown, MA
POSTED
30+ days ago
- Oversee all day-to-day operations of the hotel, ensuring seamless guest experiences across all departments.
- Maintain and elevate service standards in line with AWOL's brand and guest expectations.
- Act as the primary on-property leader, present and engaged with guests and staff.
- Resolve guest concerns promptly and professionally.
- Recruit, hire, train, and develop a high-performing hospitality team.
- Foster a positive, inclusive, and collaborative workplace culture.
- Provide coaching, performance management, and professional development for department leaders and team members.
- Manage property budgets, labor, and operating expenses to achieve financial targets.
- Partner with revenue management and sales teams to optimize occupancy, ADR, and overall revenue performance.
- Monitor KPIs and adjust operational strategies to improve profitability.
- Ensure the hotel and grounds are maintained to the highest standards of cleanliness and presentation.
- Coordinate with maintenance teams to address preventative and reactive property needs.
- Protect and enhance the value of the hotel asset.
- Serve as a brand ambassador for AWOL within the Provincetown community.
- Build relationships with local partners, businesses, and tourism organizations.
- Support marketing initiatives, events, and partnerships that strengthen the hotel's presence in the market.
About the Company
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