FULL-TIME
Full-time
LOCATION
1541 NE 181st Avenue Portland OR 97230
JOB SUMMARY
As a General Manager at 24 Hour Fitness, you are the driving force behind your club living our mission, vision, and values, to drive membership growth, revenue generation, and operational excellence
You'll lead a high-performing team to deliver an exceptional member experience while achieving ambitious sales goals
With a strong focus on driving membership sales, increasing fitness revenue, and growing overall club performance, you will build a results-oriented culture rooted in accountability and success
Your leadership will cultivate a motivated team, a welcoming club environment, and a business that consistently exceeds targets
ESSENTIAL DUTIES & RESPONSIBILTIES
Develop and implement strategies to drive membership sales, fitness, retail, and other revenue streams, exceeding targets
Recruit, train, and develop a high-performing team with shared goals and a one-team mindset
Provide ongoing support, coaching, and leadership to the team, setting clear objectives, delegating responsibilities, leveraging strengths, and fostering a culture of excellence and accountability
Drive strong relationships with members by creating a welcoming, community-focused environment that keeps them engaged, motivated, and committed to achieving their fitness goals
Oversee day-to-day club operations, including facility maintenance, equipment upkeep, and cleanliness standards
Manage budgets effectively, control expenses, and maximize profitability while adhering to company policies and procedures
Implement safety protocols and procedures to ensure the well-being of members and staff, in compliance with health and safety regulations
Build relationships within the local community, representing the gym at events, and implementing outreach initiatives to attract new members
Develop and execute member retention strategies, such as engagement programs, events, and incentives
Promote awareness and compliance with company policies, procedures, and standards, as well as relevant industry regulations
Maintain a consistent 9:00 AM--7:00 PM or 10:00 AM--8:00 PM schedule, aligned to peak business hours and club needs
QUALIFICATIONS
Required Knowledge, Skills & Abilities
3-5+ years of management experience in the broader retail/hospitality/fitness industry, with a proven track record of success
2-4 years of progressive management experience supervising 3-10+ employees in a team environment with measurable employee development and promotion outcomes
Ability to inspire and lead teams to implement and deliver on member and team member initiatives through a strong service focus and creating and implementing a consistent and robust service culture
Ability to create an outstanding member and team member experience with a high-performance culture through people development, innovation, and collaboration within your team
Excellent communication, interpersonal, and customer service skills
CPR/AED certification is required within 30 days of hire
The company provides access to an approved training program at no cost to support this requirement
Certification must be maintained throughout employment
Personal Training certification from a nationally recognized organization (e.g., NASM, ISSA) is required within 90 days of hire
The company provides access to a certification program at no cost
A degree in Exercise Science, Kinesiology, or a related field may satisfy this requirement in lieu of a certification, subject to qualification and approval
Preferred Knowledge, Skills & Abilities
Bachelor's degree in Business Administration, Sports Management, Exercise Science, Kinesiology or a related field
Familiarity with sales techniques and strategies
Active involvement in the fitness community through professional associations or networking events
Physical, Mental, and Environmental Demands
Frequently requires cognitive ability to learn new tasks, remember processes, maintain focus, complete tasks independently and within specified time frames, make timely decisions, and effectively communicate with members and team members
Frequent keying and use of telephones, computers, printers, and other electronic devices requiring fine manipulation
Prolonged standing, walking, and time spent on foot, supervising the club floor and interacting with members and staff
Regular bending, stooping, climbing, reaching, and lifting and/or moving up to 25 pounds; occasionally lifting up to 50 pounds, with or without assistance
Regular exposure to cleaning chemicals and agents
Regular exposure to fitness equipment and moving mechanical parts
Occasionally exposed to loud noise levels consistent with a fitness or gym environment
Travel Requirement
Ability to travel up to 10% of the time to attend training sessions and meetings
BENEFITS AT 24
In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that
We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training
We also have a variety of Employee Resource Groups to facilitate connections with other team members and participation in community events both in-person and virtually
Disclaimer
DISCLAIMER: This job description is intended to describe the general nature and level of work performed by individuals assigned to this job
Responsibilities and functions may vary based on any number of business-related factors, including but not limited to: club location, size, revenue, amenities, staffing, etc
This job description is not exhaustive and is subject to change
Additionally, 24 Hour Fitness provides reasonable accommodation to qualified individuals with disabilities to assist them with performing their essential functions unless doing so would cause undue hardship
FUNCTIONAL GROUP
Club Management