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General Manager, Plant

Krispy Kreme

Winston Salem, NC

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JOB DETAILS
SKILLS
Bakery, Best Practices, Budget Management, Business Operations, Coaching, Communication Skills, Continuous Improvement, Corrective Action, Corrective and Preventative Action (CAPA) Systems, Cost Control, Cost Forecasting, Cross-Functional, Customer Service Management, Customer Support/Service, Data Analysis, Distribution Operations, Distribution Services, ERP (Enterprise Resource Planning), Employee Retention, FDA (Food and Drug Administration), Financial Management, Financial Metrics, Flexible Spending Accounts, Food Production, Food Safety, Funding, Fundraising, GMP (Good Manufacturing Practices), Inventory Management, Leadership, Lean Manufacturing, Lean Six Sigma, Life Insurance, Logistics, Maintain Compliance, Manufacturing, Manufacturing Management, Manufacturing Operations, Marconi/MSI Planet, OSHA, Operations, Operations Management, Order/Customer Fulfillment, Partner Sales, Performance Analysis, Performance Metrics, Performance Tuning/Optimization, Plant Management, Problem Solving Skills, Process Development, Production Control, Production Costing, Production Planning, Production Schedule, Profit & Loss, Profit & Loss Management, Purchasing/Procurement, Quality Engineering, Regulations, Regulatory Requirements, Reimbursement, Reporting Dashboards, Root Cause Analysis, Safety Compliance, Safety/Work Safety, Sales, Set Goals, Six Sigma Certification, Strategic Planning, Succession Planning, Supply Chain, Supply Chain Operations, System Operations, Team Building, Team Lead/Manager, Time Management, Vendor/Supplier Relations, Warehousing, Workforce Planning, eCommerce
LOCATION
Winston Salem, NC
POSTED
Today

Since its founding in 1937, Krispy Kreme's focus has remained the same - making fresh doughnuts using our founder's original recipe. The brand's iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line.

TheGeneral Manager, Mix Manufacturing Plant is responsible for the overall leadership, performance, and strategic direction of the doughnut mix manufacturing plant and integrated distribution center. This role ensures safe, efficient, and cost-effective production and distribution operations while maintaining the highest standards of quality, food safety, and customer service. The General Manager drives operational excellence, profitability, and continuous improvement across both manufacturing and logistics functions.

A TASTE OF WHAT YOU WILL BE DOING:

Operations Leadership

  • Oversee all daily operations of the manufacturing plant and distribution center
  • Ensure efficient production planning, inventory management, and order fulfillment
  • Drive alignment between production schedules and distribution timelines
  • Implement best practices to optimize throughput, reduce waste, and improve service levels
Safety & Compliance
  • Maintain a strong safety culture with adherence to OSHA, FDA, GMP, and food safety standards (e.g., HACCP, SQF)
  • Ensure all products meet quality and regulatory requirements
  • Lead audits and ensure compliance with internal and external standards
Financial Management
  • Own the P&L for manufacturing and distribution operations
  • Manage budgets, forecasts, and cost control initiatives
  • Identify opportunities to improve margins through efficiency gains and waste reduction
  • Monitor key financial metrics, including labor, materials, and logistics costs
Supply Chain & Distribution
  • Oversee inbound raw materials and outbound finished goods logistics
  • Optimize warehouse operations, inventory accuracy, and transportation efficiency
  • Collaborate with procurement and sales teams to ensure supply-demand alignment
  • Ensure on-time, in-full (OTIF) delivery performance
Team Leadership & Development
  • Lead, coach, and develop supervisors, managers, and frontline teams
  • Build a high-performance culture focused on accountability and continuous improvement
  • Drive employee engagement, retention, and succession planning
  • Ensure adequate staffing and workforce planning
Quality & Continuous Improvement
  • Leads site-wide continuous improvement initiatives focused on safety, quality, delivery, cost, and employee engagement
  • Drives Lean Manufacturing and Six Sigma methodologies across plant operations
  • Develops and sustains a culture of operational excellence and accountability
  • Identifies process bottlenecks and implements corrective actions to improve throughput and efficiency
  • Utilizes KPIs, dashboards, and data analytics to monitor plant performance and drive decision-making
  • Leads root cause analysis and corrective/preventive action (CAPA) activities for operational issues
  • Facilitates Kaizen events, Gemba walks, and structured problem-solving sessions
  • Reduces waste through continuous improvement of labor utilization, material flow, and inventory management
  • Implements standardized work, visual management systems, and best operational practices
  • Partners cross-functionally with maintenance, quality, engineering, supply chain, and production teams to optimize performance
Customer & Stakeholder Alignment
  • Partner with sales, customer service, and leadership teams to meet customer expectations
  • Resolve escalated service or product issues
  • Maintain strong relationships with key suppliers and logistics partners
YOUR RECIPE FOR SUCCESS:

Qualifications:
  • Bachelor's degree in Operations, Supply Chain, Engineering, Business, or related field (or equivalent experience)
  • 8-12+ years of progressive leadership experience in manufacturing and/or distribution
  • Experience in food manufacturing, preferably in dry mix or bakery-related products
  • Strong knowledge of food safety regulations (GMP, HACCP, FDA)
  • Demonstrated P&L responsibility and financial acumen
  • Proven ability to lead large, cross-functional teams
  • Strategic thinking and execution
  • Operational excellence and problem-solving
  • Leadership and team development
  • Strong communication and collaboration
  • Data-driven decision-making
  • Adaptability and resilience in a fast-paced environment
Preferred Skills:
  • Experience overseeing both production and distribution in a single facility or network
  • Lean Manufacturing / Six Sigma certification
  • Experience with ERP/WMS systems
  • Multi-site leadership experience


*The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. The official job description will be provided during the application/interview process.

BENEFITS:

• Comprehensive benefits (medical, vision, and dental insurance)

• Employee discount program

• 401K plan

• PTO and "dream" days

• Company events

• Education Reimbursement

• Adoption Assistance

• Life Insurance

• FSA/HSA Plans

• Pet Insurance

Learn more at www.kkbenefits.com

WHY KRISPY KREME?

At Krispy Kreme, we focus on:

Loving People:

o Our global culture is best captured by our Leadership Mix, a dozen behaviors that define how we work with one another across the world and give back to our communities. Check out our leadership mix here.

o Belonging happens once each Krispy Kremer knows their bold authentic self is welcomed, dignified, and loved, where their wonderfully original identities flourish and thrive.

Loving Communities:

o At Krispy Kreme, sharing joy is at the center of everything we do, and we strive to inspire this in our communities. Our brand purpose truly shines through our Acts of Joy and community fundraising initiatives.

o In the U.S., we have been donating unsold doughnuts to local food banks, with a goal of bringing a smile to our consumers as they enjoy a small, sweet treat. We partner with Feeding America and Convoy of Hope, who in turn partner with organizations nationwide to distribute donations to people in need through diverse types of programs and services.

o In 2022, we helped community groups raise $40 million globally. Last year in the U.S., we supported more than 83,000 fundraising events, raising nearly $37 million.

Loving Planet:

o We have been conducting a multi-year global GHG emissions assessment to establish an emissions baseline, using this foundation to soon set goals for greenhouse gas emission reductions.

o We are working on reducing food waste through donation efforts, animal feed, and composting programs.

Krispy Kreme is an Equal Opportunity Employer:

At Krispy Kreme, we believe that your originality sweetens our recipe. We value the diverse ingredients of the ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual. We strive for an inclusive culture that allows each of our peeps to bring their bold authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

About Krispy Kreme

Headquartered in Charlotte, N.C., Krispy Kreme is one of the most beloved and well-known sweet treat brands in the world. Our iconic Original Glazed® doughnut is universally recognized for its hot-off-the-line, melt-in-your-mouth experience. Krispy Kreme operates in more than 35 countries through its unique network of fresh doughnut shops, partnerships with leading retailers, and a rapidly growing Ecommerce and delivery business with more than 14,000 fresh points of access. Our purpose of touching and enhancing lives through the joy that is Krispy Kreme guides how we operate every day and is reflected in the love we have for our people, our communities and the planet. Connect with Krispy Kreme Doughnuts at www.KrispyKreme.com, or on one of its many social media channels, including www.Facebook.com/KrispyKreme and www.Twitter.com/KrispyKreme.

About the Company

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Krispy Kreme