General Manager

Warehouse General Manager

The Warehouse General Manager is a leadership role responsible for overseeing the operations and financial performance of a warehouse. The person in this position should drive results through team leadership, process improvement and customer relationship management. This includes managing teams, optimizing operational efficiency, ensuring safety and compliance, and fostering a positive work environment. This position reports to the Director of Warehouse Ops.

Daily

• Provides clear direction and energetic leadership that fosters engagement, accountability and performance at every level.
• Handles daily operational issues and facilitates communication with all cross-functional departments.
• Analyzes financial performance, identifies areas of improvement and drives profitability.
• Responsible for the location adhering to inventory process and integrity while meeting customers' requirements for shrink allowance.
• Ensures operation exceeds customer expectations and provides excellent on-time service.
• Verifies all billing of location's customers is reviewed and approved in a timely manner.
• Reviews production/labor planning with managers daily as well as status updates to ensure labor needs and best practices.
• Monitors location's readiness to food safety standards through SQF policies and procedures.
• Build and develop a high performing team by setting expectations, coaching talent and celebrating success.
• Monitors FTE/Temp timecards and attendance to ensure accuracy and adherence to the company's processes.
• Creates a proactive safety culture through training, accountability and hands-on involvement.
• Maintains positive customer service interaction with internal customers, such as HR, customer services, sales, logistics, operations, etc.

Weekly

• Maintains equipment maintenance.
• Attends all strategic leadership meetings on a weekly basis.

Monthly

• KPI Tracking.
• Maintains and documents facility updates
• Generates warehouse reporting

Quarterly

• Performs performance reviews, sets team goals and projects forecasting in a timely manner.
• Participates in P&L review.

Job Complexity

• Management skills and the ability to manage a staff of employees.
• Hires, trains, coaches, mentors and holds all warehouse staff accountable.
• Ability to lead or support IT modification projects.
• Ability to maintain an organized, neat and orderly operation as it pertains to the warehouse.
• Ensures that all project and client KPIs are met or exceeds expectation
• Requires knowledge of reporting requirements as it pertains to the warehouse.
• Good communication, problem resolution, and people skills.

Qualifications

• Must be able to communicate, read, write, and speak English.
• 5 or more years of Warehouse Management experience
• Ability to report/track trending and historical data.
• Must have strong business writing and case analysis skills.
• Advance math and financial skills a must.
• Experience in Inventory Control, Transportation Warehouse.
• Intermediate Microsoft Office skills, (Excel, Access, Visio and Power Point), data entry and general computer abilities.
• Experience in warehouse safety and safety training.
• College degree preferred.

Physical Requirements

• Must be able to occasionally lift and/or move up to 50 pounds.
• Must be able to activate phone systems utilizing keyboards and buttons.
• Must be articulate and comfortable speaking in front of others.
• Regularly work in an indoor/office environment and required to sit and/or use repetitive hand motion.
• Frequently required to talk, hear, stand and walk.
• Must be able to work in excess of continuous 8 hours when required.
• Must be able to work under stressful situations, have good cognitive skills, maintain work accuracy, and the ability to concentrate on more than one task at a time.
• Must have the ability to read and discern visual images on a variety of media with 20/20 corrected vision.
• Must hear speech out of both ears in the normal range of 30db at 500 to 2000 Hz range.
• Must be able to speak and communicate clearly over telephones.
• Must be in sound physical health as determined by a certified licensed physician with no evidence of the use of controlled substances.

The preceding statements are illustrative of the functions of the job and RJW retains the right to modify or change the duties or essential functions of the job at any time.

As with all positions, the duties and responsibilities are subject to change at any time as needs arise and at the discretion of the RJW Transport, Inc. The Company has the right to revise this job description at any time.