General Manager - Operations

CBIZ Talent Solutions is assisting our client in their search for a General Manager - Operations.

Position Overview

The General Manager, Operations will be responsible for leading franchise owners throughout the United States and Canada to maximizing sales, customer experience and profits in the painting and decorating business.

Essential Responsibilities

• Ensure the company is delivering on the strategic anchors, market share, brand experience and profitability.
• Provide day-to-day operations support, guidance and leadership to franchise owners related to the successful operation of a painting and decorating business (marketing, sales, production, financial, hiring and skill development).
• Facilitate the financial and lifestyle goals of their franchise owners and ensuring that divisional and organizational directives are achieved.
• Development of strategic business plans with franchise owners.
• Manage and deploy marketing cooperatives and branding strategy.
• Consistent Goal Setting & Review with the franchise owners they support.
• Drive and achieve divisional revenue targets.
• Facilitate, develop and organize training seminars, workshops and franchise owner “Flight Groups”
• Provide input into the development of new operational systems and programs.
• Create a team budget on an annual basis.
• Provide monthly divisional trending.
• Regular profit and loss / trend reviews with franchisees.
• Strategic focus on the organizational key performance indicators (KPI’s).
• Identify and incorporate best practices into program plans.
• Consult with the VP, Operations on performance, organizational and leadership matters.
• Field visits as required.
• Provide leadership within the Line Team.
• Plan and coordinate franchise functions to build morale and improve communications.
• Build and maintain relationships with key vendor partners.

Qualifications

• Bachelor’s degree in business administration, operations management, or related field
• Five years of Operations experience.
• Five years of achieving results through leading people.
• Must have a proven sales background.
• Proactive and able to work independently.
• Have brand experience knowledge.
• Previous business ownership and/or experience in franchising a plus.
• Experience in coaching, planning, financial statements and leading high performing business teams.

Knowledge and Skills

• Strong written and verbal communication skills.
• Proficient Microsoft Office (Word, PowerPoint and Excel).
• Strong computer skills.
• Strong coaching skills.
• Possesses strong organizational skills.
• Strong presentation and facilitation skills.
• Strong effective meeting skills.
• Experienced in Conflict Resolution.
• Strong Financial Acumen.

Travel

• 50% National Travel Required