Position
General Manager
Operating Partner
Immediate Supervisor
Market Supervisor
Multi-Unit Supervisor
Status
Exempt
Position Summary
This position is the highest management position at the drive-in and is responsible for leading and managing the drive-ins operations and employees.
Essential Job Duties
Recruit interview hire onboard train manage direct coach lead schedule assign discipline and terminate the drive-ins assistant managers and employees
Manage drive-in employees compensation levels pursuant to company guidelines
Supervise lead and manage all aspects of drive-in operations to provide an optimal guest experience
Manage opening andor closing duties
Handle and properly escalate guest issuesconcerns
Handle and properly escalate employee issuesconcerns
Manage plan forecast and adjust the drive-ins food labor paper and inventory to maximize cost-control operational efficiency quality standards and customer service
Lead regular team meetings to ensure employees are focused on operational standards and guest service
Manage and maintain all drive-in recordkeeping
Prepare and maintain all necessary operational reports
Develop implement and manage action plans regarding local marketing and business performance
Ensure proper maintenance of drive-in and equipment
Supervise and manage vendor performance
Comply with and enforce all company policies procedures and operational standards
Ensure compliance with all applicable federal state and local laws
Manage regular cleaning and sanitation duties pursuant to operational standards
Regular attendance
ADDITIONAL DUTIES
As needed perform all station duties fountain & frozen dresser front swamp back swamp grill switchboard expeditor food prep and drive-thru if applicable to meet operational standards
As needed perform regular cleaning and sanitation duties - including trash disposal mopping sweeping washing dishes and food preparation tools wiping counters sanitizing food preparation areas cleaning equipment and emptying used grease - pursuant to operational standards
Move and stock food product weighing up to 50 pounds
Perform other job-related duties as assigned or required
TimeShift Expectations
Minimum of 50 hours per week irregular hours nights weekends and holidays
Qualifications and Job Requirements
Education
Required - High school diploma or equivalent
Preferred - Advanced studies in business restaurant management or related fields
Experience
At least three years of restaurant management experience QSR preferred
Experience running a restaurant shift without supervision
Experience recruiting interviewing hiring and managing employees
KnowledgeSkills
Knowledge of federal state and local labor and employment laws e.g. wage and hour laws EEO laws etc.
Knowledge of federal state and local health and safety laws and regulations
Basic computer math accounting and reading skills
Effective verbal and written communication skills
Problem-solving multi-tasking decision-making leadership time-management and conflict-resolution skills
Work Environment
Continuous standing bending reaching moving stooping stretching and lifting in a restaurant environment frequent exposure to heat and hot liquid shortening while cooking frequent exposure to freezer when stocking food items occasional exposure to extreme temperatures based on variable weather conditions