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General Manager

Hyper Kidz Bolingbrook

Niles, IL

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JOB DETAILS
SKILLS
Accounting, Advertising, Analysis Skills, Budgeting, Campaigns, Communication Skills, Corporate Finance, Corrective Action, Customer Support/Service, Data Entry, Disciplinary Action, Emergency Procedures, Financial Projections, Financial Reporting, Fire Safety, First Aid, Hospitality and Tourism, Maintenance Services, Marketing, Marketing Plan, Marketing Strategy, Mathematics, Meet Sales Quota, Operations Control, Point of Sale (POS) Software, Problem Solving Skills, Procedure Development, Promotional Programs, Reconciliation, Regulations, Reporting Skills, Retail Management, Revenue/Sales Reporting, Sales, Social Media, Staff Motivation, Time Management, Writing Skills
LOCATION
Niles, IL
POSTED
30+ days ago
Benefits:
  • 401(k)
  • Employee discounts
  • Paid time off
  • Bonus based on performance

JOB TITLE: GENERAL MANAGER

REPORTS TO: OWNERS
Objective: To plan, direct, and coordinate all of the general and day-to-day operations of Hyper Kidz. The
General Manager is in charge of the entire facility and the employees that work within. The General
Manager makes sure Hyper Kidz runs smoothly, and cleanly, and meets budget and sales goals.
JOB RESPONSIBILITIES:
Plan and promote the daily schedule of employees and the business as needed
Recruit, interview, hire, train, coordinate, and discipline employees as needed
Create and maintain budgets, and coordinate with and report to Owners of the company
Ensure that professional records are kept in the event of guest service deficiencies, complaints,
incidents, or accidents
Supervise the Hyper Kidz team in order to meet store and corporate objectives
Ensure staff levels within the facility reflect the requirements of the guest occupancy
Ensure all associates actively and enthusiastically support the goals and objectives of Hyper Kidz
Ensure all associates are aware of the sales targets and that an aggressive online review and
referral campaign is in place
Ensure all associates are effectively trained to perform all job responsibilities in Guest Services,
Operations, Equipment, Child Supervision and Safety, First Aid, and Emergency Procedures.
Measure staff performance and ensure all positive and negative feedback is communicated on
an immediate and regular basis
Ensure superior performance is recognized appropriately on a timely basis
Ensure poor performance is recognized appropriately on a timely basis
Ensure all marketing and promotional plans are executed and records of results are maintained
Update and manage all social media accounts daily with various marketing strategies
Respond to reviews and feedback as directed by Owners
Ensure good communications are in place with Landlord and building co-tenants, and all
cross-promotional opportunities are explored, and if appropriate, implemented
Plan, develop, and execute promotional activities that are appropriate for the consistent and
positive marketing of Hyper Kidz
Ensure that Hyper Kidz establishes a strong identity within the community and industry in which it
operates
Ensure that all day-to-day operational activities as detailed in the Hyper Kidz Operations Manual
are effectively in place
Manage, monitor, and control daily operations and recommend changes in policies as required
Document all operational activities in accordance with report writing procedures
Ensure the protection of all merchandise and food inventory, and ensure that the re-order process
for both components is managed effectively

Ensure the cleanliness of the facility is in accordance with the Hyper Kidz guest service policy at
all times
Ensure that any facility deficiencies are repaired promptly and do not expose Hyper Kidz guests or
staff to any unnecessary risks
Ensure the facility, including the play equipment is in safe operating condition at all times.
Ensure the facility conforms to County fire and safety regulations.
Ensure that the number of guests in the facility conforms to County fire and safety regulations.
Promote the safety of all guests and staff and all times.
Review sales reports on a daily basis and implement corrective action if required.
Communicate daily with owners
Balancing and reconciling payroll data
Depositing and reporting taxes
Calculating reimbursements, bonuses, overtime, and holiday pay
Collecting, calculating, and entering data in order to maintain and update payroll information
Compiling summaries of earnings, taxes, deductions, leave, disability, and non-taxable wages
Calculate party hosts’ tips and differential pay biweekly in accordance with payroll schedule.
Review financial performance against corporate financial projections on a monthly basis and to
take corrective action if required
Ensure all accounting activities are carried out in accordance with approved company procedures
Document and communicate all financial reports as required by Owners
Make any daily bank deposits as necessary
Must be knowledgeable of all other positions
Must be able to work nights and weekends
Any other Management tasks as deemed necessary by the owners to ensure the
appropriate overall operations of the facility
REQUIRED WORK EDUCATION, EXPERIENCE, AND SKILLS:
Must have at least 3 years of management experience
Prior experience with cash registers, POS software, marketing, and advertising
Requires excellent customer service, and communication skills
Willingness to tend to guests' needs and concerns in a professional manner
Experience in a children's recreational environment preferred
The General Manager will have to keep employees motivated, resolve conflicts, and make hard
decisions for the employees. A successful store manager is a good leader
The job requires working with employees, customers, and management. Other duties included
creating schedules and writing reports. Time management is essential to make sure everything
gets done.
The General Manager is expected to maintain a budget and handle payroll. Therefore, competent
math skills are required.
Hiring new employees requires a good judge of character to maintain an efficient and motivated
team. Analytical skills are required to be able to solve problems that may come up during a typical
workday.
Whether it is dealing with employees, customers, owners, or vendors, the General Manager will
have to make decisions that affect the company. Having the ability to make hard and fast
decisions is crucial to success.

General managers do a lot of communicating. This might be one-on-one to a customer, in front of
a group of employees, or in a meeting with the owners. It will be necessary to write or run reports
or when discussing reasons for the termination of a staff member. Professional verbal
communication and writing skills are required.
Customers are going to ask to speak to the manager. How the General Manager interacts with
customers is crucial for repeat business, employee morale, and the health of HyperKidz. Great
customer service skills will help resolve issues before they become problems and help create
customer loyalty.

About the Company

H

Hyper Kidz Bolingbrook