Position Overview
The General Manager is responsible for the execution of all day-to-day operations, financial performance, staffing, training, payroll, human resources and compliance.
The General Manager reports to the Vice President of Operations with a dotted line to the Operation Director and Chief Operations Officer.
Core Duties & Responsibilities:
Organize, run and supervise smooth and efficient daily operation and efficient daily opening and closing shifts, ensuring an exceptional patron and employee experience
Provide guidance and leadership to hourly and management teams while fostering our Core Values
Manage costs and drive sales in support of financial goals
Partner with management team to interview, hire, onboard, train, supervise and develop employees
Teamwork & Communication
All leadership positions are expected to adhere to our guiding principle of Leadership, Managing, and Accountability (LMA)
Provide a strong sense of leadership in all Front of House and Back of House activities. Hospitality and communication – lead by example
Encourages and builds mutual trust, respect, and cooperation among teammates/staff
Establishes guidelines so employees understand expectations and parameters
Maintain effective communication with ownership, management, leads, and all staff. Including a weekly meeting with management team in all departments
Maintain a reasonable response time for all communication; at minimum, a confirmation (by email, slack, text or call) same day with a timeline in regard to a full response
Meet with the admin and leadership teams (via virtually or in person when possible) monthly to review P&L and ensure all targets are being hit, as well as proactively plan improvements
Maintain a reasonable schedule with flexible availability; on days or nights off, be on call and ready to manage and respond to emergency situations
As a key ambassador for Gin & Luck, act in a professional manner and represent the bar graciously whether you are in house, traveling on behalf of the company, or at industry events
Service Standards
Directly oversee floor staff programming (service and hospitality standards) to ensure all duties are met and exceeded
Oversee training of all positions
Be capable of covering any floor position when needed (for emergency purposes only)
Daily monitoring of staff appearance, cleanliness, arrival time, tools etc.
Monitor all positions in opening and closing responsibilities and service standards
Oversight of quality control of food, beverage and service offerings
Assist in training new hires by guiding them through training trails, answering their questions, providing workflow advice, and teaching them G&L's expectations, steps of service steps, and standards operating procedures
Administrative Duties
Lead hiring for all positions led by the Death & Co Core Values
Administer bi-annual check-ins and annual reviews
Establish sanitation standards and procedures that comply with health and legal regulations with the advice of the company
Coordinate with legal, human resources and accounting staff on matters pertaining to those departments
Maximize company profitability with a target margin consistent with annual projections; establish and monitor financial controls; facilitate deposits and payroll to Company; develop and implement strategies to increase year over year sales
Ensure nightly reports are sent out each evening – respond to all immediate action items noted in reports
From time to time, contribute to public relations and press inquiries in a professional manner as directed by Company. This may include verbal, written, radio, video or online interviews, and photos. All press inquiries made directly to you must be referred to Company
Work with all lead positions to maintain costing to ensure targets are being met
Events: events coordination and protocols; oversee department leads in developing events offerings; events quality control
Maintain facility and oversee all facility maintenance / improvements
Execute payroll in accordance with company pay cycles
Ensure that the property is up to date and compliant with all permitting, legal, DOB and DOH matters
Monitor, record and communicate employee benefits, PTO, benefits and wellness credits
Implementation of new hire onboarding and training syllabi
Design and implementation of positional roadmaps
Coordination of menu changes; timelines, printing, training materials etc.
Oversight and implementation of FOH scheduling and time off requests
Point of sale maintenance
Monitor, evaluate, record and respond to customer reviews via email, phone and online apps
Floor Management Duties
Maintain patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings: build relationships with preferred patrons; maintain good community relations
Respond immediately and directly to all customer complaints. Every negative comment or reaction will be addressed by a manager and no customer leaves unhappy
Monitor restaurant and kitchen flow regarding timeliness during business hours, assist when and where necessary
Assist in the oversight of all daily/nightly operations, all spaces, FOH/BOH/Bar at all times
Opening and/or closing manager duties; reports, money, shift reports, closing of all Death & Co. spaces
Human Resources
Communicates performance expectations in accordance with job descriptions for each position
Coaches and counsels employees regarding performance on an on-going basis
Ensures employees are treated fairly and equitably. Strives to improve employee retention
Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns
Ensures recognition is taking place across areas of responsibility
Physical Demands
The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations
Required Qualifications:
3+ years of proven management experience in a reputable establishment
Highest levels of EQ and discretion
Ability to lead and develop teams
Experience with inventory and FOH/BOH systems
In-depth knowledge of restaurant operations, including front-of-house and back-of-house functions
Proficient in financial management, budgeting, and cost-control techniques
Strong leadership, interpersonal, and communication skills with the ability to motivate and inspire a diverse team
Excellent organizational and multitasking abilities to prioritize tasks and meet deadlines in a fast-paced environment
Outstanding communication skills with the ability to interact effectively with customers and team members
Excellent customer service and problem-solving abilities
Flexibility in working hours, including early mornings, evenings, weekends, and holidays
Patience and adaptability
Self-motivated and a team player
High ethics, hard worker, and a great sense of humor
Desired Qualifications:
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
5+ years of GM/AGM experience in a high-volume establishment
3-4 years of supervisory experience
Have sufficient skills, knowledge and personality to provide a memorable experience for our patrons
Demonstrate the Core Values of Gin & Luck
Curiosity: We learn and improve through active observation and creative problem solving.
A.B.K.: We anticipate, prepare and execute with intention.
Pursuit of Excellence: We will forever be chasing excellence, even when we sometimes fail. It is a pursuit without end.
Contagious Joy: When we're having fun, it emanates out and influences our work and the people around us.
Connection: We build relationships through intuition, empathy, and transparency
What We Offer:
Gin & Luck strives to create a welcoming, nurturing and understanding culture. We want all employees to feel valued through their work/life balance and compensation. Compensation range for this position is $95,000 - $105,000. Medical, dental, vision, 401k and life insurance are included in our benefits package for full-time/part-time employees.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender identity, sexual orientation, age, religion, disability status, protected veteran status, or any other characteristic protected by law.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. The duties of this position may change from time to time. Gin & Luck reserves the right to add or delete duties and responsibilities at their discretion