General Manager
We are a growing commercial cleaning, janitorial, and facility services company seeking an experienced General Manager to lead branch operations in Knoxville, Tennessee. This role oversees P&L management, operations management, workforce leadership, customer retention, and business development in a fast-paced, labor-driven environment.
Key Responsibilities
- Lead branch operations, multi-site operations, and field service teams
- Manage full P&L (profit & loss), budgeting, forecasting, and EBITDA performance
- Oversee labor cost control, staffing, scheduling, overtime management, and productivity metrics
- Drive customer retention, account management, and client satisfaction
- Manage commercial cleaning, janitorial services, building services, and facility maintenance operations
- Execute business development strategies, B2B sales growth, and contract expansion
- Lead team development, employee engagement, performance management, and coaching
- Ensure compliance with OSHA, safety regulations, quality control, and company policies
- Track and improve KPIs: revenue growth, gross margin, labor percentage, service delivery, and retention
Qualifications
- 5+ years of experience in General Management, Branch Management, Operations Management, or Multi-Site Leadership
- Background in commercial cleaning, janitorial services, facility management, building maintenance, or service industry operations
- Proven success with budgeting, cost control, workforce management, and EBITDA growth
- Strong leadership skills: team leadership, conflict resolution, coaching, and strategic planning
- Experience with B2B account management, contract services, and recurring revenue models
- Ability to analyze operational reports, labor modeling, staffing metrics, and production rates
Preferred Experience
- Leadership in service-based industries (cleaning, maintenance, security, staffing, logistics, facilities)
- Experience managing hourly employees, high-volume hiring, and turnover environments
- Experience with CRM systems, workforce management software, or scheduling platforms (Paycor, Paylocity, ADP, UKG, etc.)
Work Environment
- Office-based with frequent travel to client sites throughout the Knoxville area
- Local travel required
- Occasional after-hours or on-call support
- We offer highly competitive compensation, including a strong bonus structure tailored for executive-level performance
High-Impact Keywords (ATS + Indeed Search Optimization)
General Manager • Branch Manager • Operations Manager • Area Manager • Service Manager • Commercial Cleaning • Janitorial Services • Facility Services • Facility Management • Building Services • P&L Management • Profit and Loss • EBITDA • Budgeting • Forecasting • Labor Cost Control • Workforce Management • Staffing • Scheduling • Productivity • KPI • Performance Metrics • Customer Retention • Account Management • Client Relations • B2B Sales • Business Development • Contract Services • Multi-Site Operations • Field Operations • Team Leadership • Employee Engagement • Coaching • Training • Safety Compliance • OSHA • Quality Control • Revenue Growth • Gross Margin • Service Industry • Maintenance • Logistics • Staffing Industry