The General Manager is responsible for leading all aspects of a high-volume Quick Service Restaurant (QSR) located inside Miami International Airport. This role drives sales growth, ensures operational excellence, maintains strict airport and food safety compliance, and develops a high-performing team to deliver fast, friendly, and consistent service to travelers from around the world.
Key Responsibilities
Operations & Execution:
-Oversee daily QSR operations in a fast-paced airport environment.
-Ensure speed of service, order accuracy, food quality, and cleanliness standards are consistently met.
-Manage food production, prep levels, and peak travel rush execution.
-Monitor inventory, food cost, waste, and ordering to maintain profitability.
-Ensure compliance with brand standards and airport authority regulations.
Financial Management:
Own and manage full P&L responsibility.
-Control labor costs through effective scheduling based on passenger flow and sales forecasts.
-Analyze sales trends and implement local marketing or upselling initiatives to drive revenue.
-Meet or exceed sales, labor, and food cost targets.
Leadership & Staffing:
-Recruit, hire, and train management and crew members.
-Build and maintain a strong bench for shift leadership coverage.
-Coach team members on service standards, food safety, and efficiency.
-Create a positive, accountable, and team-oriented culture.
-Manage performance, conduct evaluations, and address employee relations issues.
Guest Experience:
-Deliver fast, friendly, and efficient service to domestic and international travelers.
-Resolve guest complaints quickly and professionally.
-Maintain high guest satisfaction scores and brand reputation.
Compliance & Safety:
-Maintain strict adherence to food safety standards and local health regulations.
-Ensure compliance with TSA, airport security requirements, and badging protocols.
-Enforce safety procedures to reduce workplace incidents.
Qualifications:
-5+ years of QSR or high-volume restaurant management experience.
-Proven track record managing $2M+ annual revenue preferred.
-Strong knowledge of food cost, labor management, and inventory controls.
-Experience leading large teams.
-Ability to work flexible hours including early mornings, late nights, weekends, and holidays.
-Must be eligible to obtain airport security clearance.
Key Competencies:
-High-energy, hands-on leadership style
-Strong operational execution skills
-Results-driven and financially accountable
-Excellent communication and coaching abilities
-Bilingual (English/Spanish) strongly preferred
Physical Requirements:
-Stand for extended periods
-Lift up to 50 lbs
-Work in a secure, high-traffic airport environment
Requirements/Responsibilities
The General Manager is responsible for leading all aspects of a high-volume Quick Service Restaurant (QSR) located inside Miami International Airport. This role drives sales growth, ensures operational excellence, maintains strict airport and food safety compliance, and develops a high-performing team to deliver fast, friendly, and consistent service to travelers from around the world.
Key Responsibilities
Operations & Execution:
-Oversee daily QSR operations in a fast-paced airport environment.
-Ensure speed of service, order accuracy, food quality, and cleanliness standards are consistently met.
-Manage food production, prep levels, and peak travel rush execution.
-Monitor inventory, food cost, waste, and ordering to maintain profitability.
-Ensure compliance with brand standards and airport authority regulations.
Financial Management:
Own and manage full P&L responsibility.
-Control labor costs through effective scheduling based on passenger flow and sales forecasts.
-Analyze sales trends and implement local marketing or upselling initiatives to drive revenue.
-Meet or exceed sales, labor, and food cost targets.
Leadership & Staffing:
-Recruit, hire, and train management and crew members.
-Build and maintain a strong bench for shift leadership coverage.
-Coach team members on service standards, food safety, and efficiency.
-Create a positive, accountable, and team-oriented culture.
-Manage performance, conduct evaluations, and address employee relations issues.
Guest Experience:
-Deliver fast, friendly, and efficient service to domestic and international travelers.
-Resolve guest complaints quickly and professionally.
-Maintain high guest satisfaction scores and brand reputation.
Compliance & Safety:
-Maintain strict adherence to food safety standards and local health regulations.
-Ensure compliance with TSA, airport security requirements, and badging protocols.
-Enforce safety procedures to reduce workplace incidents.
Qualifications:
-5+ years of QSR or high-volume restaurant management experience.
-Proven track record managing $2M+ annual revenue preferred.
-Strong knowledge of food cost, labor management, and inventory controls.
-Experience leading large teams.
-Ability to work flexible hours including early mornings, late nights, weekends, and holidays.
-Must be eligible to obtain airport security clearance.
Key Competencies:
-High-energy, hands-on leadership style
-Strong operational execution skills
-Results-driven and financially accountable
-Excellent communication and coaching abilities
-Bilingual (English/Spanish) strongly preferred
Physical Requirements:
-Stand for extended periods
-Lift up to 50 lbs
-Work in a secure, high-traffic airport environment
Special Instructions
Please do not send any emails, resumes, or call.
We are making it really easy to apply for this position.
Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.
ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.