General Manager- Le Burger

Harbor Bay Hospitality

  • Cleveland, Ohio
  • 30+ days ago

    Highlights

    Analyze seating, sales patterns, and collaborate with leadership to implement improvements. Be on the floor — actively engaged and leading service like a quarterback, not a sideline coach.

    Numbers & Facts

    LocationCleveland, Ohio

    Description

    About Le Burger:


    Le Burger 4304 is a French-inspired burger spot built

    around a playful idea:

    “What would happen if two American guys opened a burger

    joint in Paris?”

    Our original Minneapolis location brings this concept to

    life with fast-casual charm — bright, family-friendly, and full of fine-dining

    flavor, served with counter-service ease.

    Now in Cleveland, we’re turning up the volume with a

    full-service, neighborhood bar. It's everything people love about Le Burger — but

    with room to stay awhile. Guests can grab a cocktail, catch the game, and

    settle in for a relaxed, elevated experience.





    About the Role:


    We’re seeking a General Manager who’s ready to lead

    operations, create memorable guest experiences, and develop a high-performing

    team — all while embodying our core values. The GM will be instrumental in

    shaping the culture, driving profitability, and delivering operational

    excellence.


    Our Core Values

    • Par Excellence
    • We go beyond expectations. Every detail, every plate, every interaction should reflect our commitment to excellence.

    • Espirit de Corps
    • We believe in pride, professionalism, and constant improvement — together

    • Of Service
    • We serve with sincerity, gratitude, and anticipation of our guests' needs. Thoughtfulness is our default.



    Key Responsibilities:


    Operational Leadership

    • Run successful shifts with strong prep, staffing, and real-time decision-making.
    • Be on the floor — actively engaged and leading service like a quarterback, not a sideline coach.
    • Model our core values in every interaction.

    Guest Experience

    • Personally handle high-touch moments, VIPs, special requests, and guest complaints.
    • Build lasting relationships with regulars and ensure loyalty through attentiveness and care.

    Systems + Tools

    • Ensure POS and reservation systems are accurate and up to date.
    • Analyze seating, sales patterns, and collaborate with leadership to implement improvements.

    Team Development

    • Hire FOH team members aligned with our values.
    • Lead onboarding and training with clear SOPs, benchmarks, and feedback at 30/60/90 days.
    • Conduct structured development conversations and assign growth responsibilities.

    Financial Accountability

    • Track and report weekly sales, labor, and cost KPIs.
    • Work with the Chef and AGM to improve margins without sacrificing hospitality.

    Leadership Culture

    • Lead and coach AGM and MODs with quarterly development goals.
    • Support other leaders in their growth and feedback conversations.


    Qualifications

    • 4+ years of restaurant management experience
    • Strong background in staffing, scheduling, and training
    • Experience with inventory management and ordering
    • Strong knowledge of food, beer, wine, and spirits
    • Financial literacy: experience reviewing financial statements and reconciling
    • Excellent organizational and communication skills
    • A passion for hospitality and team development
    • Entrepreneurial spirit and drive to grow something meaningful


    Perks + Benefits

    • Competitive Salary: $70,000–$80,000
    • Health, Dental & Vision Insurance (50% employer contribution)
    • Paid Time Off + Manager Meals
    • Growth & Promotion Opportunities

    Work schedule

    • Weekend availability

    Benefits

    • Paid time off
    • Health insurance
    • Dental insurance
    • Vision insurance

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