General Manager- Latte' Life

Job Title: General Manager

Department: Latte Life

Reports To: COO

Supervises: Trainees

FLSA: Exempt

Pay Starting 55K + DOE

SUMMARY

The General Manager (GM) is responsible for leading all operations of Life Unlimiteds coffee shop Latte Life while also serving as an on-site trainer for individuals with disabilities participating in our barista academy and workforce development program.

BASIC FUNCTIONS AND GENERAL RESPONSIBILITIES:

• Coffee Shop Operations

• Oversee all daily operations of the coffee shop, including opening/closing procedures.

• Ensure high standards for beverage and food preparation, product quality, customer service, and store cleanliness.

• Manage inventory, ordering, vendor relations, and cost control.

• Maintain compliance with health, safety, food handling, and licensing regulations.

• Implement and refine operational systems, checklists, schedules, and workflows.

• Ensure the coffee shop environment reflects Life Unlimiteds mission of inclusion and community.

• Workforce Development & Training

• Provide hands-on training and job coaching to individuals with disabilities working or training in the coffee shop.

• Teach the skills for trainees to acquire some of the academys goals of: barista certification, customer service, food handling license and food preparation, inventory, POS systems competency, cleaning tasks, and workplace readiness.

• Work closely with Employment Services to:

• Develop participant training plans and goals

• Track progress and document skill development

• Identify long-term employment opportunities in the community

• Promote person-centered practices and positive, respectful communication.

• Maintain supportive learning environment where trainees feel valued, safe, and confident.

• Staff Leadership & Culture

• Create a culture of teamwork, respect, accountability, and mission alignment.

• Provide coaching, performance feedback, and professional development opportunities.

• Schedule trainees and ensure adequate coverage for all operating hours.

• Model strong customer service, empathy, and inclusive leadership at all times.

• Financial & Business Management

• Maintain accurate daily, weekly, and monthly financial records.

• Monitor and achieve sales targets, cost controls, labor efficiency, and other KPIs.

• Assist with budgeting, forecasting, and pricing strategies.

• Identify opportunities to improve revenue, reduce waste, and increase overall sustainability.

• Track training hours and productivity in alignment with grant or program reporting needs.

• Community Engagement & Mission Advancement

• Represent Latte Life and Life Unlimiteds mission to customers, partners, donors, and the broader community.

• Support marketing initiatives, special events, social media content, and storytelling that highlight workforce development success.

• Build positive relationships with local businesses, schools, volunteer groups, and potential employer partners.

• Promote the shop as a community hub that demonstrates the capabilities and contributions of people with disabilities.

• All Other Duties Assigned.

Physical Expectations

This position requires extended periods of walking and standing with some periods of sitting depending on the needs and activities of the individuals supported. It may require light to heavy lifting and occasional stooping, kneeling, bending, and/or climbing stairs again depending on the needs of the individual supported. The position will require occasional physical intervention if confronted by a person displaying combative or potentially dangerous behavior.

Working Conditions

Full-time on-site role; may require early mornings, evenings, weekends, or special events. Must be able to stand for extended periods of time. Fast-paced environment with frequent interaction with customers and trainees.

Required Qualifications

• 3+ years of experience in coffee shop, café, or food service management.
• Strong barista skills and knowledge of beverage preparation and quality standards.
• Experience training, coaching, or mentoring others.
• Ability to work respectfully and effectively with individuals with disabilities.
• Knowledge of food safety, retail operations, cash handling, and health regulations.
• Excellent communication, teamwork, and customer service skills.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Must obtain a Class E drivers license during new hire orientation must carry minimum coverage applicable by law for auto insurance
• Must Receive Seasonal Flu Vaccination

Preferred Qualifications

• Experience in workforce development, job coaching, or vocational training.
• Experience working with individuals with disabilities, especially in a community-based or supportive employment setting.
• Nonprofit or social enterprise background.
• ServSafe Manager certification.
• Experience with scheduling and POS systems.

Equal Opportunity Employer