General Manager

Clean Team

Knoxville, TN

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JOB DETAILS

SKILLS

ADP, Analysis Skills, Budgeting, Business Development, Business Strategy, Business-to-Business (B2B), Coaching, Conflict Resolution, Corporate Policies, Cost Control, Cost Forecasting, Custodial Services, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer Satisfaction, Facilities Management, Facilities and Maintenance, Forecasting, Gross Margin, Housekeeping/Cleaning, Leadership, Logistics, Maintain Compliance, Maintenance Services, Metrics, OSHA, On Call, On Site Support, Operational Audit, Operations Management, People Management, Performance Management, Performance Metrics, Productivity Management, Profit & Loss, Profit & Loss Management, Property Maintenance, Quality Control, Regulations, Revenue Growth, Safety Compliance, Safety Training, Sales, Sales Management, Search Engine Optimization (SEO), Service Delivery, Strategic Planning, Team Building, Team Lead/Manager, Willing to Travel, Workforce Management, Workforce Management Software

LOCATION

Knoxville, TN

POSTED

18 days ago

General Manager

We are a growing commercial cleaning, janitorial, and facility services company seeking an experienced General Manager to lead branch operations in Knoxville, Tennessee. This role oversees P&L management, operations management, workforce leadership, customer retention, and business development in a fast-paced, labor-driven environment.

Key Responsibilities

Lead branch operations, multi-site operations, and field service teams
Manage full P&L (profit & loss), budgeting, forecasting, and EBITDA performance
Oversee labor cost control, staffing, scheduling, overtime management, and productivity metrics
Drive customer retention, account management, and client satisfaction
Manage commercial cleaning, janitorial services, building services, and facility maintenance operations
Execute business development strategies, B2B sales growth, and contract expansion
Lead team development, employee engagement, performance management, and coaching
Ensure compliance with OSHA, safety regulations, quality control, and company policies
Track and improve KPIs: revenue growth, gross margin, labor percentage, service delivery, and retention

Qualifications

5+ years of experience in General Management, Branch Management, Operations Management, or Multi-Site Leadership
Background in commercial cleaning, janitorial services, facility management, building maintenance, or service industry operations
Proven success with budgeting, cost control, workforce management, and EBITDA growth
Strong leadership skills: team leadership, conflict resolution, coaching, and strategic planning
Experience with B2B account management, contract services, and recurring revenue models
Ability to analyze operational reports, labor modeling, staffing metrics, and production rates

Preferred Experience

Leadership in service-based industries (cleaning, maintenance, security, staffing, logistics, facilities)
Experience managing hourly employees, high-volume hiring, and turnover environments
Experience with CRM systems, workforce management software, or scheduling platforms (Paycor, Paylocity, ADP, UKG, etc.)

Work Environment

Office-based with frequent travel to client sites throughout the Knoxville area
Local travel required
Occasional after-hours or on-call support
We offer highly competitive compensation, including a strong bonus structure tailored for executive-level performance

High-Impact Keywords (ATS + Indeed Search Optimization)

General Manager • Branch Manager • Operations Manager • Area Manager • Service Manager • Commercial Cleaning • Janitorial Services • Facility Services • Facility Management • Building Services • P&L Management • Profit and Loss • EBITDA • Budgeting • Forecasting • Labor Cost Control • Workforce Management • Staffing • Scheduling • Productivity • KPI • Performance Metrics • Customer Retention • Account Management • Client Relations • B2B Sales • Business Development • Contract Services • Multi-Site Operations • Field Operations • Team Leadership • Employee Engagement • Coaching • Training • Safety Compliance • OSHA • Quality Control • Revenue Growth • Gross Margin • Service Industry • Maintenance • Logistics • Staffing Industry

Job Posted by ApplicantPro

General Manager

Clean Team

Knoxville, TN

About the Company

Clean Team

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