General Manager In Charlotte, NC

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance

About the Role: As the General Manager, you will own full P&L responsibility, drive operational performance, and lead a team of managers, captains, and associates to deliver 5-star service every day. You will play a critical role in team development, sales execution, safety, and culture. This is a hands-on leadership position for someone who thrives in a fast-paced, service-based business.

What You'll Do:

Leadership & Team Development

• Recruit, hire, train, and retain top talent across frontline and leadership roles
• Coach, mentor, and hold team members accountable to performance expectations
• Foster a positive, high-energy culture aligned with our H.U.N.K.S. core values

Operations & Execution

• Oversee daily operations to ensure job readiness, routing efficiency, and excellent client experience
• Manage fleet maintenance, equipment, supplies, and inventory
• Drive compliance with safety standards, company policies, and regulatory requirements

Sales & Customer Experience

• Ensure high conversion rates on inbound estimates and outbound sales follow-up
• Oversee delivery of white-glove customer service on every job
• Lead by example in handling high-priority clients and complex jobs

Financial Management

• Own and manage the P&L, including revenue targets, COGS, labor, and overhead
• Monitor KPIs and implement improvement strategies to maximize profitability
• Forecast staffing needs and schedule effectively to match demand

Growth & Strategy

• Collaborate with marketing and BD teams to grow local brand awareness and lead flow
• Identify and pursue B2B and referral opportunities
• Drive continuous improvement in processes, tools, and team performance Performs other duties as assigned.

What You Bring:

Experience

• 3+ years of leadership experience in operations, logistics, or service-based industries
• Proven success in managing teams and driving performance
• Strong business acumen with experience in budgeting and P&L management
• Excellent communication, decision-making, and conflict-resolution skills
• High level of personal accountability and professionalism
• College degree preferred but not required