General Manager II

With a career at HMSHost you really benefit

We Offer Health dental and vision insurance Generous paid time off vacation flex or sick Holiday pay Meal and Transportation Benefits 401k retirement plan with company match Company paid life insurance Tuition reimbursement Employee assistance program Training and exciting career growth opportunities Referral program - refer a friend and earn a bonus Benefits may vary by position so ask your recruiter for details

General Manager II (GMII) Position

Purpose

The purpose of the General Manager II (GMII) position is to manage a complex QSR or Casual Dine Restaurant or small cluster of restaurants or points-of-sale in close proximity to each other with annual sales generally in excess of $4M. The GMII ensures the restaurant is clean, staffed, open for business, and operates to high operational and financial standards. The GM uses broad discretion and judgment to make great leadership decisions. The GMII is responsible for the overall success of the restaurant.

Essential Functions

### Open and Close

Ensures all assistant managers and staff recognize the importance of closing the restaurant to prepare the restaurant for opening, holding Shift Managers accountable for executing all closing and opening checklist requirements.

### Staffing

Understands, adopts, and consistently demonstrates defined manager behaviors designed to create an environment where employee engagement thrives. Deploys staff and resources to maximize profitability within the restaurant and accepts P&L responsibility. Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered.

### Deployment

Provides restaurant staff with consistent support, coaching, and encouragement necessary to achieve business goals. Interviews job candidates, makes hiring, termination, advancement, promotion, or any other status change decisions for associates within the unit.

### Promotions

Promotes HMSHost as an employer of choice within the local community. Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurant. Ensures on-boarding and off-boarding of all restaurant associates to include all activities related to compliance with proper badging requirements, orientation, OJT, and other company training processes.

### Reporting

Reads and understands financial and operational data and reports to monitor progress towards unit goals and assigns associates to meet those objectives. Recognizes restaurant staff for their contributions and performance, including using Shout-Out tools and materials, supports company recognition initiatives, and develops and implements plans that will motivate team.

### Accepts and Understands

Accepts and understands adopts trains and champions all Employee Engagement behaviors. Ensures that the company has most current contact information for all associates working in the restaurant.

### Product Availability

### Working Equipment

Ensures daily orders are prepared and units are stocked with appropriate levels of product and teaches associates these order procedures. Oversees receiving goods, processing invoices, and contacting vendors for supply chain issues. Maintains proficiency in management information systems and tools like MIV, Crunch Time, Kronos, and other programs as utilized by the company.

### Brand Knowledge

### Proficiency

Assesses skill levels of restaurant associates and conducts and coordinates on-the-job and other training education activities as necessary. Embraces technology and inspires employees to understand and adopt new technologies implemented by the company. Maintains a working knowledge of all applicable brand standards, CBA, landlord lease agreements, and all procedures and protocols to maximize brand, landlord, labor relations, and teaches associates these standards.

### Visual Vibe

### Appeal

Manages the day-to-day activities of associates within a defined individual or group of restaurants or points-of-sale. Uses judgment and discretion to resolve customer and associate questions and problems and determines when to refer more complex issues to senior-level leaders.

### Utilizes

Utilizes associates strengths and provides ongoing feedback that reflects on progress against individual development goals and business goals. Implements marketing programs as directed by OSC or brand initiatives, complies with promotional activity, drives revenue, and interacts with support teams for AB programming, sales matrix, Coke programming, or other as directed.

### Safety

### Maintains

Maintains an in-depth understanding of all federal, state, and local sanitary safety and health standards and all procedures and protocols to comply with the law. Holds Managers and staff accountable for ensuring all safety standards are understood and followed. Trains new managers and associates in wellness check protocols and adheres to new COVID-19 requirements.

### Reporting

The GMII position as described falls under the Fair Labor Standards Act as an Exempt position under both the Administrative Exemption and the Executive Exemption tests. The position typically reports to the Director of Operations or an intermediate zone cluster or area leader within the assigned location.

### Minimum Qualifications

### Knowledge

### Skills

### Work Environment

GMIIs must have documented and demonstrated skills managing the types of restaurants QSR, Casual Dine, Full Service, similar complexity, Union, and Non-Union, etc. to which the role is assigned to include overall responsibility for success and failure of the restaurant under their leadership as identified by P&L success for multiple annual cycles for the type or restaurant assigned.

### Qualifications

Generally speaking, restaurant P&L management experience for a minimum of 3 years with underlying overall working restaurant experience of 5-7 years in type is typically necessary to be successful. Graduation from a Food Service Management or Culinary program may substitute for a portion of the time-based experience requirement for each of these roles.

### Demonstrates

Demonstrates team management, delegation, and issue resolution skills and the ability to manage multiple and concurrent priorities. Demonstrates knowledge of HMSHost policies and products, service quality, equipment, and operations standards, or able to demonstrate this knowledge within a reasonable time from hire or promotion.

### Requires

Requires the ability to speak, read, and comprehend instructions, short correspondence, and policy documents, understand menus and brand standards, as well as converse comfortably with individuals.

### To Learn More

To learn more about HMSHost and additional career opportunities, visit https://www.hmshost.com.

### Equal Opportunity Employer

HMSHost is an equal opportunity employer. It is the Companys policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex, or gender, including pregnancy, childbirth-related medical conditions, and lactation, gender identity or gender expression, including transgender status, sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition, as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state, or local laws and ordinances referred to as protected characteristics.

Source: HMSHost