Hotel Management, People Management, Forecasting, Budgeting, Revenue Management, Corporate Policies, Financial Operations, Financial Regulations, Leadership, Loss Prevention, Maintain Compliance, Operations Management, Profit & Loss, Regulatory Compliance,
- Minimum 3 years of hotel management experience required.
- Previous General Manager or Assistant General Manager experience preferred.
- Strong leadership, communication, financial, and problem-solving skills.
- Knowledge of hotel operations, labor management, guest service, and budgeting.
- Ability to work flexible hours, including weekends and holidays.
- Lead daily hotel operations, including Front Desk, Housekeeping, Maintenance, and Breakfast
- Recruit, train, coach, and develop hotel team members.
- Maintain compliance with company policies, brand standards, and applicable laws.
- Monitor guest satisfaction scores and resolve guest concerns promptly.
- Manage hotel budgets, labor costs, payroll, and operating expenses.
- Control overtime and ensure efficient staffing and scheduling practices.
- Review financial and operational reports and implement improvement plans.
- Ensure the hotel is clean, safe, and well-maintained.
- Oversee preventative maintenance and property improvement initiatives.
- Conduct performance reviews and hold team members accountable for results.
- Respond to emergencies and operational issues as needed.
Paid Time-Off, 401K Match
The General Manager is responsible for the overall operation, profitability, guest satisfaction, employee engagement, and asset protection of the hotel. The General Manager provides leadership and direction to all departments, ensuring compliance with brand standards, company policies, and applicable laws while achieving financial and operational goals.
The General Manager is expected to lead by example, foster a positive workplace culture, and deliver exceptional guest experiences while maintaining strong financial performance.
B
Best Western Carlsbad by the Sea