About Us
Welcome to Milkshake Factory - where happiness is handcrafted one shake at a time! Since 1914, we've been perfecting our craft, and now we're bringing our century-old legacy to Greater Boston! We're on a mission to become the premier milkshake and chocolate destination with plans to open several stores in the market. If you're ready to whip up joy with every shake, master the art of chocolate making, deliver world-class customer service, and grow with an exciting new brand, you've found the perfect fit.
About the Role
Milkshake Factory is seeking a dependable and experienced General Manager to oversee all aspects of restaurant operations and lead a dedicated team committed to providing an exceptional guest experience.
The General Manager plays a vital role in ensuring operational consistency, financial performance, and employee development - keeping the restaurant running smoothly and efficiently every day. Lead with Excellence. Build Stability. Inspire Your Team.
Salary and benefits ranging between 70,000 and 90,000 based on a 45 hour work week. Eligible for quarterly bonuses and profit sharing.
ESSENTIAL FUNCTIONS
- Take the helm and own all restaurant operations at Milkshake Factory.
- Drive operational excellence, covering cash management, food safety, inventory control, and team performance.
- Ensure service, quality and cleanliness standards are met at all times.
- Recruit, hire, train and develop team members and shift leaders.
- Manage inventory, ordering, and vendor relationships to control costs and prevent waste.
- Ensure proper execution of opening, operating and closing procedures.
- Lead by example with a visible presence on the floor, supporting staff in real time.
- Complete administrative responsibilities including scheduling, payroll, reporting and maintenance logs.
- Monitor labor, food and operation costs to maintain profitability.
- Be the ultimate brand advocate, sharing the company's story, history, vision, and products with both consumers and employees.
- Smash those sales goals through consumer-value techniques like bundling and strategic merchandising.
- Ensure safety, sanitation, and compliance with all company and regulatory standards.
REQUIREMENTS
- 3+ years of experience as a general manager or senior management in a restaurant environment
- Proven track record of maintaining operational excellence and cost control
- Dependable, structured leadership style - focused on consistency, accountability and follow through
- Strong ability to develop, train and retain staff
- Excellent communication and organizational skills
- Hands-on approach - willing to work alongside the team to ensure success
- Calm under pressure and solutions driven
- Strong understanding of food safety, scheduling, and financial management
- Availability to work flexible hours that may include early mornings, evenings, weekends, and/or holidays
- College degree is strongly preferred; however, extra years of experience may substitute
- Ability to plan and prioritize workload
- Ability to handle confidential and sensitive information
- Ability to lift and/or handle packaged goods and materials up to and including 25 lbs
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to MilkShake Factory Corporate.