The General Manager (GM) is the on-the-ground operational leader for the 85°C Bakery Cafe Niles location. General Manager is not only responsible for achieving maximum sales and optimum profit, but also for mentoring and creating a cohesive team of high-performance management and staff. You will oversee all front and back of house operations, drive financial performance, maintain brand standards, develop your team, and deliver consistently excellent guest experiences. Your role is hands-on and people-focused: you are the head coach, mentor, leader, and standard-bearer for your store. The GM is responsible for people development, P&Ls, and upholding the highest standard of Quality, Service, and Cleanliness (QSC) while supporting 85C key vision and directive.
This role reports directly to the Area Leader of Restaurants, and collaborates with support departments, including HR, Facilities, Training, Marketing, IT, and Crew Relations.
We are currently seeking a General Manager who is willing to take challenges and grow with the company. If you think you are the candidate that we are looking for, with a positive, "I can do" attitude, we invite you to join us in that next step in your career!
Operational Excellence
Manager on Duty (MOD), overseeing daily service, take-out, delivery, catering, and in-store dining execution
80% Operations, 20% Administrative duties per shift
Uphold 85°C brand standards for product quality, recipe accuracy, freshness windows, and timely order fulfilment
Ensure store cleanliness and maintain a guest-ready, compliant facility at all times
Manage all cash-handling procedures, ensuring accuracy and accountability
Maintain Department of Health and company sanitation standards with zero critical violations
Maintain the physical condition of the restaurant through proactive maintenance and vendor management
Oversee fulfilment execution across all channels: walk-in, takeout, delivery, and catering
Execute and maintain brand standards across all partnerships and in-store activations
Team Development & Leadership
Recruit, interview, and onboard new team members
Create and post weekly schedules tailored to store operational needs
Provide hands-on coaching and development to all staff members
Model and enforce company policies, recipes, service standards, and professional conduct
Offer timely, professional coaching and corrective action when necessary
Maintain employee files and training compliance (e.g., food handler cards, required certifications)
Foster a supportive, high-performing team culture aligned with 85°C Bakery values
30-Day Employee Retention (Q1 Hires): 85%
Quarterly Employee Turnover: 14%
Guest Relations & Hospitality
Resolve all guest concerns and issues promptly and professionally
Deliver consistently superior customer service with attentiveness and positivity
Act as a brand ambassador inside and outside the restaurant
Maintain a minimum 4.5-star hospitality rating across all platforms
Champion Niles community relationships and local brand presence
Administration & Communication
Complete daily Manager Daily Reports (MDRs), detailing shift performance, incidents, and key operational actions
Maintain accurate inventory records and track regular product counts
Communicate proactively with vendors to resolve supply, quality, or facility issues
Execute and manage local catering orders in coordination with the Area Leader and Marketing
Collaborate with support departments across HR, Training, Culinary, IT, Marketing, and Facilities
Execute and track community outreach initiatives to drive brand awareness and sales
Job Requirements
Ability to stand, walk, bend, and lift (up to 50 lbs) for extended periods
Work in a fast-paced bakery and kitchen environment with exposure to heat, food allergens, and cleaning chemicals
Perform repetitive motions and tasks as required
Must be able to work and remain focused in a high-volume, fast-changing environment
Requirements for Success
Strong organizational skills with the ability to manage multiple shifting priorities
Minimum of 2 years of restaurant or retail management experience (fast casual or bakery preferred)
Self-driven, proactive leader with high emotional intelligence
Ability to lead, coach, and motivate a team of 30+ employees
Excellent problem-solving skills with the ability to make effective decisions under pressure
Proficient in Microsoft Office (Excel, Word, Outlook); familiarity with standardized POS systems
Knowledge of health and safety regulations; current Food Handler's Manager Card required prior to start date
Schedule & Availability
Full-time exempt role – expected minimum 55–60 hours per week
Open availability within agreed-upon days to meet shop needs; willingness to work days, evenings, weekends, late nights, and holidays
All hours to be logged in scheduling system (including time off and sick time)
Admin Mondays: 6 hours, completed on-site at the bakery.
Schedule layout to be determined and agreed upon with Area Leader of Restaurants prior to start date
How to apply: Click on the Apply Now button to apply through Zapid Hire.