At Chick-fil-A, the General Manager role is more than just a job at a Fast Food joint, it’s an opportunity. In addition to working directly for an Independent Operator, Leaders gain life experience that goes far beyond serving a great product in a friendly environment. Chick-fil-A is a great opportunity for people of all ages and backgrounds, and no experience is necessary.
We are seeking a General Manager to be a part of our rewarding team. Applicants must be hard-working, fast-moving, responsible, and quick-thinking. They should also exhibit the ability to go the extra mile and make personal connections with every guest.
Responsibilities:
• Responsible for the Operations of the Restaurant
• Responsible for ensuring Manager’s complete the Repair/Maintenance, cleanliness, presentation and insurance/liability claims of all “Customer Areas”—Parking Lot, Dining Room, Drive-Thru, Kitchen and Bathrooms.
• Regularly ensure team members are sweeping the parking lot and all areas
• Swiftly cleaning anything in need appropriately
• Ensuring all items in restrooms are fully functional and clean
• Ensuring all Dining Room items (tables, chairs, condiment counter, trash bins) are fully functional and clean
• Ensuring all foyers are clean and fully-functional
• Responsible for ensuring Drive Thru Manager coaches the behaviors (attentiveness, courtesy, speed and accuracy) of all team members hosting or on register. Those behaviors include
• Hustle that creates a surprisingly fast Speed of Service (Be Quick; Don’t hurry) encourages team to push speed and accuracy simultaneously
• Execution of systems that ensure a refreshingly clean environment
• Delivering Chick-fil-A’s Recipe for Service
• Coach team members in the CORE 4 and how to prioritize the different tasks required of them Cash management best practices
• Ensuring all FOH Manager’s are coaching the behaviors of all Trainers and Team Members who work the Dining Room.
• Ensuring second mile service behaviors are being executed
• Table touch ins (refreshing beverages and clearing trays)
• Responsible for Kitchen manager is following Chick-fil-A procedures, food safety is top of mind, and speed of service is below 3:00.
• Handling customer questions/comments: being able to listen to customer comments, apologize and ask the appropriate follow up questions, solve the customer's problems, and thank the customer for the contact—with a genuine, gracious manner.
• Ensure Hospitality manager and Kitchen manager daily assign the hospitality and kitchen crew to positions, weekly schedule the best hospitality team members to available hours, and monthly either plan a team-building activity or present the hospitality team members with a token of thanks for work well done.
• Responsible for working with the Training Director to ensure eRQA’s and Safe Daily Critical’s are done daily
Requirements:
Benefits:
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.