Sign upLog in

General Manager Dog Resort

Top Paw Resort

Carrollton, TX

Apply
JOB DETAILS
SALARY
SKILLS
Animal Care, Business Development, Childcare, Coaching, Customer Retention/Renewal, Customer Support/Service, Employee Retention, Establish Priorities, Health Insurance, Leadership, Marketing, Operational Audit, Operations, Organizational Skills, Process Improvement, Sales, Schedule Development, Team Building, Team Lead/Manager, Team Player
LOCATION
Carrollton, TX
POSTED
30+ days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Employee discounts
  • Health insurance
  • Paid time off


About the Role:
A Premier dog resort, daycare, and grooming facility in Carrollton is seeking an experienced and motivated General Manager to lead day-to-day operations, manage a growing team, and help expand the business. This is a hands-on leadership role ideal for someone who thrives in fast-paced environments, is passionate about service and team development, and has a strong background in operations and client engagement.


What You’ll Do:


  • Supervise and support a team of 12 to 16 team members across various roles.

  • Hire, train, coach, and retain staff with a focus on creating a positive, high-performing culture.

  • Step in to cover shifts as needed, especially during team shortages or call-offs.

  • Ensure daily operations run smoothly, including client services, facility standards, and pet care.

  • Report directly to the CEO with regular updates and monthly operational reviews.

  • Drive business development through client retention efforts, marketing support, and identifying growth opportunities.

  • Implement process improvements to increase efficiency and satisfaction.

You’re a Great Fit If You:


  • Have 5+ years of experience in a leadership role in pet care, hospitality, or service-based businesses.

  • Are comfortable managing schedules, supervising and positively coaching diverse personalities, and holding team members accountable.

  • Have strong customer service instincts and enjoy creating positive experiences for both people and pets.

  • Are self-motivated, highly organized, and willing to jump into any task that needs doing.

  • Have prior experience with sales, client retention, and growing a service-based business.

  • Are proficient in Google Drive/Google Suite and preferably familiar with Atlantis or similar pet-care software.

Our Company Culture Prioritizes:


  • Genuine hospitality – We make people and pets feel seen, safe, and welcomed.

  • Precision in execution – We take pride in doing things the right way, every time.

  • High standards – We believe in consistently delivering top-tier care and service.

Perks & Benefits:


  • Competitive hourly pay

  • PTO & Sick Pay

  • Health Insurance Options

  • 401 (k)

  • Discounted pet care services/products

  • Opportunity to grow within a rapidly expanding business

  • Supportive, collaborative leadership

Sound like your next role?
We’d love to learn more about your leadership style and how you’d help take our team to the next level.


Job Type: Full-time


Pay: Starting at $30/hr based on experience


Expected hours: 40 per week


Benefits:


  • 401(k)

  • 401(k) matching

  • Employee discount

  • Health insurance

  • Paid time off

  • Paid training

Work Location: In person

About the Company

T

Top Paw Resort