General Manager/Director of Operations

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Baylor University on 7th Street General Manager/Director of Operations

General Manager/Director of Operations Share Apply Full-time Bachelors degree Starting at $75,000.00 per year

General Manager/Director of Operations About Chick-fil-A Baylor At Chick-fil-A Baylor, we are committed to serving our guests with excellence while investing in our team and community. We strive to create a positive impact through genuine hospitality, quality food, and meaningful relationships.

Position Overview The General Manager/Director of Operations is responsible for the overall leadership, daily operations, and success of Chick-fil-A Baylor. This role requires a hands-on servant leader who is passionate about developing people and building relationships, delivering exceptional guest experiences, and driving strong business results while upholding Chick-fil-As values.

Leadership & Team Development

• Develop, coach, and lead a high-performing leadership team and team members
• Build a positive and welcoming culture rooted in Chick-fil-As core values
• Provide coaching, accountability, development, and growth opportunities for team members
• Lead by example in leadership, culture, values, professionalism, hospitality, relationships, and work ethic
• Humble and receptive to coaching and feedback, ability to work collaboratively with other leaders

Operations Management

• Oversee daily restaurant operations, ensure operational efficiency and excellence
• Maintain high standards for food quality, food safety, cleanliness, and guest experience
• Ensure compliance with all health, safety, and company policies
• Manage inventory, ordering, community, and vendor relationships

Guest Experience & Community Engagement

• Deliver exceptional customer service and hospitality at all times - set the standard for excellence
• Resolve guest concerns quickly and professionally
• Create a welcoming and community-focused restaurant environment
• Host community engagement events (spirit nights, holiday dinners, etc…)

Financial Performance

• Manage P&L (FCR) - focus primarily on financial controllables such as labor productivity, food cost, repairs and maintenance and team member expenses
• Grow sales through vision and strategy, operational efficiency and effectiveness, people development
• Monitor key performance metrics and implement improvement

Qualifications

• 5+ years of leadership or management experience (restaurant or hospitality preferred)
• Proven ability to cast vision, lead and develop teams and individuals
• Strong business acumen and organizational skills
• Excellent communication and interpersonal skills - ability to build relationships
• Passion for customer service and servant leadership
• Ability to work flexible hours, including evenings and weekends

Preferred Qualifications

• Quick-service restaurant (QSR) experience
• Experience managing high-volume operations
• Familiarity with Chick-fil-A systems and culture

Compensation & Benefits

• Competitive salary (based on experience)
• Performance-based bonuses
• Leadership development and growth opportunities
• Paid time off

Work schedule Other Supplemental pay Bonus pay Other Benefits Paid time off Health insurance Dental insurance Vision insurance 401(k) Employee discount Other

Chick-fil-A - Baylor University on 7th Street 901 S 7th St, Waco, TX, 76706

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This job posting is for an opportunity at a Chick-fil-A® Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operators restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

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