Location: Elmhurst, NY (On-site)
Position Type: Full-time
Salary Range: $100,000 – $130,000 / year (Plus performance-based incentives)
We are looking for an experienced, high-energy General Manager to run the complete day-to-day business and technical operations of our full-service dental laboratory in Elmhurst, NY. In this role, you will hold total accountability for the facility—driving profitability, leading our production teams, and ensuring our dental accounts receive world-class quality and service.
The General Manager bridges the gap between our bench technicians, our digital CAD/CAM department, and our clinical clients. If you are a natural leader who loves optimizing workflows, managing people, and keeping a facility running like clockwork, we want to talk to you.
Oversee total daily laboratory operations, managing the facility’s P&L, operational expenses, and productivity goals.
Utilize lab management software to track daily case volumes, active invoice stages, and key performance metrics.
Manage local logistics, ensuring intake of physical/digital impressions and outgoing deliveries meet strict turnaround deadlines.
Maintain vendor relationships and control inventory costs on essential materials (zirconia, PMMA, resins, milling burs).
Coordinate workflows between the digital design department (3Shape/exocad) and production teams (milling, 3D printing, ceramics, and finishing).
Implement daily production schedules to prevent bottlenecks, balance staff workloads, and hit target delivery dates.
Proactively troubleshoot equipment issues or software updates to minimize bench downtime.
Recruit, train, and manage department supervisors, technicians, and administrative staff.
Foster a collaborative, high-standard culture focused on precision, continuous learning, and pride in craftsmanship.
Handle performance reviews, labor scheduling, and cross-training initiatives to build a flexible workforce.
Act as the final line of defense for quality assurance, ensuring all restorations meet exact specifications before leaving the lab.
Serve as the main point of contact for clinical clients, addressing technical case questions or complex prescriptions directly with doctors.
Monitor and analyze remake rates, implementing swift corrective actions to fix any recurring technical errors.
Experience: 5+ years of operational management experience within a commercial dental laboratory, with at least 2 years in a General Manager or Lab Director capacity.
Technical Knowledge: Strong working knowledge of full-service dental laboratory workflows, including fixed prosthodontics, implants, and digital workflows.
Leadership Style: A visible, communicative leader who spends time on the lab floor, not just behind a desk.
Problem-Solving: Strong business acumen with the ability to balance technical quality with operational speed and financial efficiency.