General Manager

Overview

TeleWorld Solutions (TWS) is seeking a results-oriented General Manager to build and scale a strategic infrastructure services business focused on data center deployment, fiber ISP/OSP, wireless/network rollout programs, and related technical services.

This role is responsible for developing new revenue streams, expanding strategic customer relationships, owning sales execution, establishing scalable delivery capabilities, and driving profitable growth. The business is in growth-building mode, so success requires a practical builder who can create momentum quickly while putting the right operating structure in place.

This position is well-suited for a proven Director, Senior Director, or emerging VP who has demonstrated hands on sales in these areas, business development, deployment leadership, and operational execution experience, and is ready to take broader responsibility for growth, P&L performance, customer relationships, and team-building and get into senior leadership role for the company.

Mandate & Business Scope

• Own sales, revenue growth, gross margin, operational delivery, customer success, and profitability for the Data Center, Fiber & Deployment Services business.

• Build new revenue in hyperscale, colocation, enterprise, GC-led data center programs, fiber infrastructure, and wireless/network deployment markets.

• Assess current capabilities and define what needs to be built internally versus supported through strategic partners, subcontractors, or specialized delivery resources.

• Create a repeatable sales-to-delivery model, including pursuit governance, pricing discipline, delivery readiness, resource planning, and margin accountability.

• Develop the staffing and delivery team roadmap as the business scales, including program management, field delivery, deployment management, QA/QC, recruiting, and customer success capabilities.

TeleWorld Solutions (TWS), a Samsung company, is a premier telecommunications and technology services firm offering end-to-end engineering, deployment, consulting, and staffing solutions to wireless operators, OEMs, system integrators, and hyperscale customers across North America. Our mission is to accelerate the success of our partners through a unique blend of network expertise, data center support, fiber deployment, 5G strategy, and top-tier technical staffing.

With the experience of hundreds of thousands of successful implementations, including macro, DAS, Small Cells, and Wi-Fi, the world’s leading network operators and OEMs trust our knowledge and experience to plan, perform, troubleshoot, and implement an array of technologies and solutions.

Come join our Veteran-Friendly Team. The Company with Great Benefits and certified as "A Great Place to Work".

Responsibilities

Sales Ownership & Revenue Growth

• Own and personally lead all sales activities for this business area; there is not a separate sales leadership team responsible for this market.

• Develop annual revenue, bookings, account penetration, and pipeline plans with clear weekly/monthly execution cadence.

• Identify, qualify, pursue, negotiate, and close new business opportunities across data centers, hyperscalers, colocation providers, data center general contractors, fiber providers, wireless operators, and enterprise infrastructure customers.

• Build a qualified pipeline sufficient to support growth objectives, with disciplined CRM hygiene, forecasting accuracy, and pursuit prioritization.

• Lead customer presentations, pricing strategy, contract negotiations, proposal response, executive briefings, and strategic account development.

Required Strategic Relationships

• Bring established relationships and credibility with Hyperscalers, cloud providers, data center operators, colocation providers, data center general contractors, fiber providers, or large infrastructure deployment customers.

• Develop and expand relationships with decision-makers at Hyperscaler and cloud accounts such as AWS, Microsoft, Google, Meta, Oracle, and related ecosystem partners.

• Develop business through data center operators and colocation providers such as QTS, Equinix, Digital Realty, CoreSite, Vantage, CyrusOne, DataBank, Flexential, and similar platforms.

• Build opportunities with data center general contractors and construction partners such as DPR, Turner, Whiting-Turner, Holder, HITT, JE Dunn, Structure Tone, Black & Veatch, Jacobs, AECOM, and similar mission-critical construction firms.

• Leverage relationships within fiber and network infrastructure providers such as Zayo, Lumen, Crown Castle Fiber, regional fiber operators, wireless carriers, OEMs, and system integrators.

Operational & Delivery Leadership

• Assess the existing delivery model and determine the capabilities, leadership, field resources, subcontractor ecosystem, tools, and processes required to support profitable growth.

• Build delivery teams and scalable operating processes as revenue develops, including program managers, deployment managers, field supervisors, technicians, QA/QC resources, and partner/subcontractor capacity.

• Lead delivery execution across data center build-outs, structured cabling, rack & stack, integration/commissioning, fiber ISP/OSP programs, wireless network rollouts, technology upgrades, and multi-market deployment programs.

• Ensure projects are delivered safely, on schedule, within budget, and at target gross margin.

• Establish delivery governance including kickoff readiness, resource planning, project controls, change order discipline, risk management, customer reporting, and margin reviews.

Financial Management & P&L Accountability

• Own revenue, bookings, gross margin, profitability, backlog, utilization, and forecast accuracy for the business.

• Develop business plans, annual operating plans, quarterly forecasts, pricing discipline, and margin improvement initiatives.

• Use financial and operational dashboards to manage performance and communicate results to the COO and executive leadership.

• Improve project profitability through stronger estimating, delivery discipline, cost control, change order capture, and resource optimization.

Team Building & Leadership

• Build a high-accountability culture focused on revenue growth, customer trust, operational execution, profitability, safety, and quality.

• Recruit, develop, and retain key leaders and delivery resources as the business scales.

• Serve as the executive escalation point for strategic customers, complex pursuits, and critical delivery issues.

• Create a practical organization design that can support growth without overbuilding ahead of revenue.

Qualifications

Required Qualifications

• 12+ years of progressively responsible experience in data center infrastructure, fiber deployment, wireless network deployment, infrastructure services, or technical field services.

• Strong direct selling experience and contacts in data center white space and other services, with at least $10M in annual sales PO year over year and PNL management experience.

• 5+ years leading customer-facing delivery teams, deployment programs, sales/business development efforts, or infrastructure services operations.

• Demonstrated experience owning revenue targets, customer development, and/or business growth objectives.

• Strong understanding of P&L management, gross margin performance, forecasting, resource planning, pricing discipline, and operational controls.

• Proven ability to build customer relationships, create pipeline, win new business, and deliver programs profitably.

• Experience leading large-scale deployment programs, multi-market rollouts, or complex infrastructure delivery engagements.

• Ability to operate in a hands-on, builder-oriented environment with limited structure and create the structure needed to scale.

Preferred Experience

• Data center deployment services, hyperscale programs, colocation environments, or mission-critical infrastructure services.

• Fiber ISP/OSP construction, structured cabling, dark fiber, transport, Ethernet, or cloud connectivity programs.

• Wireless network buildouts, 4G/5G rollouts, small cell, DAS, macro site deployment, network modernization, or technology upgrade programs.

• Program management leadership for large multi-market deployment programs.

• Experience selling into or partnering with Hyperscalers, data center operators, data center general contractors, fiber providers, carriers, OEMs, or enterprise infrastructure customers.

• Experience building delivery teams, subcontractor ecosystems, field resource models, or technical staffing capabilities.