General Manager – Campus Dining Operations

We are seeking an experienced General Manager to lead a high-volume, multi-outlet campus dining program at the University at Martin in Martin, TN. This leadership role carries full operational, financial, and contractual accountability for residential dining, retail food operations, and catering services.

The ideal candidate is a hands-on leader with strong hospitality experience, proven P&L ownership, and a track record of managing complex food service environments in institutional or campus settings.

Key Responsibilities

• Lead all dining operations across residential, retail, and catering units within a single campus account
• Serve as the primary client contact, maintaining strong relationships and ensuring high levels of customer and stakeholder satisfaction
• Own full financial performance, including budgeting, forecasting, cost control, payroll, and cash management
• Direct and develop a management team responsible for daily operations, staffing, and special events
• Ensure compliance with food safety, sanitation, and workplace safety standards
• Drive operational excellence through process improvement, innovation, and service enhancements
• Recruit, train, and develop staff to build a culture of accountability, engagement, and service quality
• Monitor performance metrics and implement strategies to improve profitability and efficiency

Required Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience
• Minimum 5 years of food service management experience
• At least 5 years of leadership experience managing managers in a high-volume operation
• Proven experience as a General Manager or Operations Manager with full on-site contract accountability
• Experience managing food service accounts with $3M+ annual revenue
• Strong background in P&L management, budgeting, and financial reporting
• Experience overseeing multi-outlet operations (residential dining, retail, and/or catering)
• Demonstrated knowledge of food safety, sanitation, and workplace safety compliance
• Experience in campus or university dining is strongly preferred

Preferred Experience

• Campus or higher-education dining environment
• Large-scale institutional food service (healthcare, corporate campuses, military, or corrections dining)
• Multi-unit operational leadership with full financial responsibility
• Client-facing leadership roles in complex, high-service environments