General Manager

As a General Manager (GM), you are the business leader of the park — responsible for driving revenue, optimizing operations, creating a strong team culture, and ensuring our mission is delivered to thousands of guests each month. You’ll lead by example, manage department leaders, and bring strategic discipline to every part of the operation — from birthday party satisfaction to team accountability and long-term growth.

ABOUT FUNBOX


FUNBOX is the world’s largest bounce park — an immersive, screen-free experience designed to get kids moving, laughing, and connecting with their families. We operate high-energy, high-volume inflatable parks that prioritize safety, guest experience, and operational excellence.Visit funbox.com to learn more about the company or visit our instagram account instagram.com/funbox.



ABOUT THE ROLE


As a General Manager (GM), you are the business leader of the park — responsible for driving revenue, optimizing operations, creating a strong team culture, and ensuring our mission is delivered to thousands of guests each month. You’ll lead by example, manage department leaders, and bring strategic discipline to every part of the operation — from birthday party satisfaction to team accountability and long-term growth. 


This is a role for a proven operator who thrives in a fast-paced, customer-first environment and understands how to coach a team, manage a P&L, and cultivate a brand that families love.



RESPONSIBILITIES

Team Leadership & Guest Experience

      Lead a team of 20–50 employees, including Assistant Managers, Leads, and Coordinators
      Create a high-performance culture through recognition, accountability, and coaching
      Act as the highest-level Manager on Duty (MOD)
      Oversee hiring, onboarding, scheduling, evaluations, promotions, and performance management
      Model FUNBOX brand values by delivering an exceptional guest experience at every touchpoint
      Proactively resolve guest issues and follow up with thorough documentation


Operations, Revenue & Expense Management


      Own park Profit & Loss (P&L), cost controls, labor budgeting, and operational efficiency
      Drive revenue across ticket sales, birthday parties, merchandise, and events
      Monitor KPIs and train staff to understand their role in achieving performance targets
      Collaborate with marketing to execute local campaigns and community outreach
      Ensure cleanliness, inventory accuracy, and vendor coordination across departments


Safety, Compliance & Facility Oversight


      Oversee all safety training, emergency response readiness, and compliance protocols
      Ensure OSHA and internal safety procedures are followed daily
      Manage maintenance requests, equipment checks, and cleanliness standards
      Close attractions or adjust staffing when needed for safety
      Complete and review daily reports on operations, incidents, and team status


QUALIFICATIONS
      3+ years of general management experience in high-volume environments (family entertainment, retail, fitness, hospitality, or events preferred)
      2+ years of experience managing sales targets and team KPIs
      Strong understanding of P&L management, forecasting, and inventory control
      Excellent communication and leadership skills with a hands-on, team-first approach
      Proficient in Microsoft Office, POS systems, and reporting tools
      Must be available to work evenings, weekends, and holidays as needed
      Ability to stand and walk for extended periods and lift up to 20 lbs
      Passion for working with kids and families in a fast-paced, energetic setting


PERFORMANCE METRICS
      Revenue growth and budget adherence
      Guest satisfaction (OSAT) and review scores
      Birthday party and event success
      Labor and operational efficiency
      Staff retention, development, and culture
      Safety, cleanliness, and compliance audit scores



COMPENSATION & BENEFITS
      $40,000–$50,000/year base salary
      Bonus opportunities tied to revenue and performance
      Paid time off (up to 2 weeks/year)
      Flexible schedule and training support
      Opportunities for advancement into multi-unit roles