General Manager

Ensure all associates are effectively trained to perform all job responsibilities in Guest Services, Operations, Equipment, Child Supervision and Safety, First Aid, and Emergency Procedures. Manager makes sure Hyper Kidz runs smoothly, and cleanly, and meets budget and sales goals.

Benefits:

• Competitive salary
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Training & development

JOB TITLE: GENERAL MANAGER


REPORTS TO: OWNERS


Objective: To plan, direct, and coordinate all of the general and day-to-day operations of Hyper Kidz. The


General Manager is in charge of the entire facility and the employees that work within. The General


Manager makes sure Hyper Kidz runs smoothly, and cleanly, and meets budget and sales goals.


JOB RESPONSIBILITIES:


Plan and promote the daily schedule of employees and the business as needed


Recruit, interview, hire, train, coordinate, and discipline employees as needed


Create and maintain budgets, and coordinate with and report to Owners of the company


Ensure that professional records are kept in the event of guest service deficiencies, complaints,


incidents, or accidents


Supervise the Hyper Kidz team in order to meet store and corporate objectives


Ensure staff levels within the facility reflect the requirements of the guest occupancy


Ensure all associates actively and enthusiastically support the goals and objectives of Hyper Kidz


Ensure all associates are aware of the sales targets and that an aggressive online review and


referral campaign is in place


Ensure all associates are effectively trained to perform all job responsibilities in Guest Services,


Operations, Equipment, Child Supervision and Safety, First Aid, and Emergency Procedures.


Measure staff performance and ensure all positive and negative feedback is communicated on


an immediate and regular basis


Ensure superior performance is recognized appropriately on a timely basis


Ensure poor performance is recognized appropriately on a timely basis


Ensure all marketing and promotional plans are executed and records of results are maintained


Update and manage all social media accounts daily with various marketing strategies


Respond to reviews and feedback as directed by Owners


Ensure good communications are in place with Landlord and building co-tenants, and all


cross-promotional opportunities are explored, and if appropriate, implemented


Plan, develop, and execute promotional activities that are appropriate for the consistent and


positive marketing of Hyper Kidz


Ensure that Hyper Kidz establishes a strong identity within the community and industry in which it


operates


Ensure that all day-to-day operational activities as detailed in the Hyper Kidz Operations Manual


are effectively in place


Manage, monitor, and control daily operations and recommend changes in policies as required


Document all operational activities in accordance with report writing procedures


Ensure the protection of all merchandise and food inventory, and ensure that the re-order process


for both components is managed effectively


Ensure the cleanliness of the facility is in accordance with the Hyper Kidz guest service policy at


all times


Ensure that any facility deficiencies are repaired promptly and do not expose Hyper Kidz guests or


staff to any unnecessary risks


Ensure the facility, including the play equipment is in safe operating condition at all times.


Ensure the facility conforms to County fire and safety regulations.


Ensure that the number of guests in the facility conforms to County fire and safety regulations.


Promote the safety of all guests and staff and all times.


Review sales reports on a daily basis and implement corrective action if required.


Communicate daily with owners


Balancing and reconciling payroll data


Depositing and reporting taxes


Calculating reimbursements, bonuses, overtime, and holiday pay


Collecting, calculating, and entering data in order to maintain and update payroll information


Compiling summaries of earnings, taxes, deductions, leave, disability, and non-taxable wages


Calculate party hosts’ tips and differential pay biweekly in accordance with payroll schedule.


Review financial performance against corporate financial projections on a monthly basis and to


take corrective action if required


Ensure all accounting activities are carried out in accordance with approved company procedures


Document and communicate all financial reports as required by Owners


Make any daily bank deposits as necessary


Must be knowledgeable of all other positions


Must be able to work nights and weekends


Any other Management tasks as deemed necessary by the owners to ensure the


appropriate overall operations of the facility


REQUIRED WORK EDUCATION, EXPERIENCE, AND SKILLS:


Must have at least 3 years of management experience


Prior experience with cash registers, POS software, marketing, and advertising


Requires excellent customer service, and communication skills


Willingness to tend to guests' needs and concerns in a professional manner


Experience in a children's recreational environment preferred


The General Manager will have to keep employees motivated, resolve conflicts, and make hard


decisions for the employees. A successful store manager is a good leader


The job requires working with employees, customers, and management. Other duties included


creating schedules and writing reports. Time management is essential to make sure everything


gets done.


The General Manager is expected to maintain a budget and handle payroll. Therefore, competent


math skills are required.


Hiring new employees requires a good judge of character to maintain an efficient and motivated


team. Analytical skills are required to be able to solve problems that may come up during a typical


workday.


Whether it is dealing with employees, customers, owners, or vendors, the General Manager will


have to make decisions that affect the company. Having the ability to make hard and fast


decisions is crucial to success.


General managers do a lot of communicating. This might be one-on-one to a customer, in front of


a group of employees, or in a meeting with the owners. It will be necessary to write or run reports


or when discussing reasons for the termination of a staff member. Professional verbal


communication and writing skills are required.


Customers are going to ask to speak to the manager. How the General Manager interacts with


customers is crucial for repeat business, employee morale, and the health of HyperKidz. Great


customer service skills will help resolve issues before they become problems and help create


customer loyalty