General Manager

THB Bagelry and Deli

Baltimore, MD

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JOB DETAILS

SKILLS

Accounting, Business Operations, Business Plan, Catering Services, Coaching, Communication Skills, Conflict Resolution, Cook Dishes, Customer Support/Service, Driver's License, Financial Transactions, Food Services, Information Technology & Information Systems, Interpersonal Skills, Inventory Management, Mathematics, Mentoring, Multilingual, Order Processing, People Management, Restaurant, Retail, Schedule Development, Spanish Language, Team Building, Team Lead/Manager

LOCATION

Baltimore, MD

POSTED

3 days ago

Description:
Overview:
THB Bagelry and Deli was built with a mission to enthusiastically share positive energy with the world. From the food we make to the conversations we have with people, our goal is to transfer our love and passion for what we do to everyone we encounter. We recognize that everyone has their own unique energy, which is why we encourage people to eat their food on their terms. Whether you want to grab a quick coffee, or comfortably linger over a bacon, egg, and cheese while chatting about your weekend plans or business, we get it and we support it. Our THB is truly Your THB.

Position Purpose:
We are searching for a proven leader who is driven, energetic, self-motivated, and adaptable and who has a passion for delivering an exceptional guest experience with a smile. As a THB General Manager, you will have oversight of and responsibility for the general operations of the restaurant and the coaching and development of your team. If you are passionate about our business, inspiring others, coaching and developing a team, and creating a profitable environment while delivering an exceptional guest experience, you could be a good fit for this role.

Essential Functions and Basic Duties:
Maintain accountability for overall business operations
Oversee the opening and closing of the Bagelry, maintaining a welcoming environment, from the first through the very last minute of business hours
Lead the team through each shift efficiently and effectively
Coach and mentor team members, recognize high performing team members, support career advancement opportunities
Promote an exceptional guest experience, modeling the right behaviors, greeting guests, conducting table visits, and coaching the team to ensure guest satisfaction
Ensure company policies and procedures are followed
Build and enhance sales and control costs to meet budget expectations
Create schedules that provide a high level of guest service and maintain quality of life for the team
Maintain and control inventories to THB standards, ensuring product quality
Continuously strive to recruit, onboard develop and maintain a strong staff in order to create a great team environment, using approved interview and hiring standards
Build relationships with other local businesses and the community
Keep the Bagelry clean and safe, monitoring compliance with all regulatory standards
Promote and ensure a safe environment for our guests and team members
Be a menu expert, knowing everything about everything, taking orders and assisting in food preparation as needed
Execute on necessary tasks outside of the Bagelry, such as catering delivery, banking transactions, and/or product pickup and delivery during the workday
Perform other duties and/or special projects as assigned or as required in response to ever changing business needs

Requirements:
Qualifications, Required Knowledge and Experience:
Must be at least 21 years of age
Proven work ethic, punctual
Dedication to providing exceptional customer service
Good communication skills, and strong interpersonal and conflict resolution skills
Exceptional team building capability
Basic business math and accounting skills
Strong analytical/decision-making skills
Basic personal computer skills
Bi-lingual (Spanish) skills are a plus
1+ years' experience working in food service or retail environment
2+ years' supervisory experience, food service or retail environment preferred (shift leader, assistant manager, general manager, etc.)
Must have a valid driver's license and access to a personal vehicle before, during and after the workday
Required Education:
High School diploma or equivalent

Additional Info:
Working Conditions:
This is a fast-paced, high-volume environment with access to kitchen equipment in tight quarters
Slip resistant shoes are the standard for the team

Physical Activity:
Must have the ability to stand or walk for long periods of time. Bending and lifting (up to 50 lbs) are also required.

What we Offer:
45-50 hour, 5-day workweek
No late nights
Alcohol-Free Environment
Quarterly bonus based on results and budget
Company Benefits to include Paid Time Off, 401K with company match, Health, Dental, & Vision

THB Bagelry and Deli is an equal opportunity employer. We value a diverse workforce and an inclusive culture. THB encourages applications from all qualified individuals and does not discriminate, and will not tolerate discrimination, on the basis of race, ethnicity, color, religion, sex, pregnancy, gender, gender identity or expression, national origin, sexual orientation, age, national origin or ancestry, genetic information, political affiliation, physical or mental disability, military or veteran status, or any other protected status under federal, state or local law. Our employment decisions are solely made according to qualifications for the positions.

General Manager

THB Bagelry and Deli

Baltimore, MD

About the Company

THB Bagelry and Deli

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