Budget Management, Budgeting, Business Skills, Catering Services, Coaching, Continuous Improvement, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Satisfaction, Customer Service Operations, Customer Support/Service, Facilities Management, Financial Operations, Food Safety, Food Services, Forecasting, Higher Education, Leadership, Maintain Compliance, Multitasking, Operational Strategy, Operations Management, Organizational Skills, Performance Analysis, Performance Metrics, Problem Solving Skills, Profit & Loss Management, Regulations, Restaurant, Safety Compliance, Safety/Work Safety, Sanitation, Systems Maintenance, Team Player
Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day.
Sodexo's Campus Segment is seeking a dynamic and results-driven General Manager 5 to lead dining operations at The College of New Jersey (TCNJ) in Ewing, NJ.
The General Manager will provide strategic and operational leadership for resident dining, a 60-seat buffet restaurant, campus catering, a convenience store operation, and summer athletic camp dining services. This position requires a leader who thrives in a fast-paced environment, embraces innovation, and is passionate about delivering exceptional hospitality experiences for students, faculty, staff, and campus guests.
This role offers a clear growth path to a Resident District Manager position for a high-performing leader who demonstrates strong business acumen, client relationship management, and operational excellence.
What You'll Do: - Lead and oversee all day-to-day resident dining operations across multiple service areas.
- Manage the dining program while ensuring financial performance, budget compliance, and operational efficiency.
- Drive student, customer, and client satisfaction through exceptional hospitality and service standards.
- Lead, coach, and develop a unionized workforce, creating a culture of engagement, accountability, and teamwork.
- Oversee campus catering operations, convenience store services, and summer camp dining programs.
- Implement and maintain Sodexo systems, programs, and operational standards.
- Ensure compliance with food safety, sanitation, labor, and workplace safety regulations.
- Build strong relationships with university leadership and become a trusted campus partner.
- Identify opportunities for innovation, continuous improvement, and enhanced customer experiences.
- Monitor key performance indicators and execute strategies to achieve financial and operational goals.
- Foster a positive, inclusive, and customer-focused environment for employees and students.
What We Offer: Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
What You Bring: - Proven leadership experience in food service, hospitality, or dining operations management.
- Campus dining, higher education, or large-volume food service experience preferred.
- Strong financial acumen with experience managing budgets, forecasting, and P&L responsibility.
- Demonstrated ability to lead and develop diverse teams in a unionized environment.
- Excellent client relationship and stakeholder management skills.
- A track record of delivering exceptional customer service and operational results.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Knowledge of food safety, sanitation, and workplace safety regulations.
- Exceptional communication, problem-solving, and decision-making abilities.
- High energy, creativity, and a passion for hospitality and student engagement.
- A desire to grow professionally and pursue future leadership opportunities within Sodexo.
Who We Are: At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
Qualifications & Requirements: Minimum Education Requirement - Bachelor’s Degree or equivalent experience
Minimum Management Experience – 5 years
Minimum Functional Experience – 5 years