Required Qualifications
- Bachelor’s degree in any discipline or in the alternative, a high school diploma with 7 years of claims experience
- 5 years of liability claims handling experience
- Ability to obtain Florida All Lines Adjuster License upon hire as well as reciprocal licenses for all the states that Publix operates in
- Superior knowledge of general insurance adjusting procedures, rules and ethics
- Superior knowledge of legal issues and burden of proof relating to GL and Auto negligence in all states Publix operates in
- Superior knowledge of legal issues and evidentiary standards relating to damages in all states Publix operates in
- Superior knowledge of risk transfer and notice obligations relating to same
- Superior knowledge of civil procedure in all states Publix operates in
- Superior knowledge of litigation management and defense tactics
- Knowledge of General Liability claims administration practices and processes including the claims system
- The ability and willingness to demonstrate eagerness, enthusiasm, optimism, and passion when working
- The ability to work effectively without close supervision or guidance
- The ability to work productively and effectively when faced with stressful work situations and time pressures
- The ability to manage time so that the priority of the activities determines the timing and amount of attention they receive
- The ability to attend to and verify the accuracy and completeness of detailed information in documents or on the computer, such as prices, quantity, weights, lists or data
- The ability to effectively resolve problems; identify and analyze key information from multiple sources; determine the root causes and find solutions to eliminate them; proactively anticipate potential problems and implement or modify systems to prevent their occurrence
- The ability to see and understand the bigger picture of what the organization is, where it needs to go, and how it will get there
- The ability to persuade, convince or achieve buy-in from others
- The ability to find, develop, train and retain associates whose skills best align with the needs and objectives of the organization
- The ability to manage and resolve conflict or disputes between individuals
- The ability to motivate and guide others to work hard by building a sense of teamwork and commitment
- The ability to orally present and express ideas and information clearly, politely, and concisely, in a manner appropriate to the audience
- Basic skill level in Microsoft Word, Excel and PowerPoint
- Availability to take Day trips/local travel, overnight trips and extended trips up to 1 week or longer
- Availability to work weekends, holidays, extended hours and to be on call 24/7
Preferred Qualifications
- 7 years of attorney represented liability claims handling experience with prior supervisory experience; prior litigation experience
- CCLA, SCLA, CPCU or ARM designation
- Actively holds Florida All Lines Adjuster’s License
- Fluent in a second language, preferably Spanish
- Knowledge of Publix HR policies and practices
- Intermediate skill level in Microsoft Word, Excel and PowerPoint
- Knowledge of Risk Management Claims System and Medicare Reporting System
Risk Management