The General Correspondence Specialist works remotely to review and respond to non-specific inquiries from borrowers, attorneys, and third parties, including escalations and verbal complaints.
Responsibilities include analyzing loan information, drafting responses using templates, collaborating with departments to resolve issues, and supporting legal and dispute teams.
Ideal candidates have 2+ years of mortgage or financial industry experience, strong organizational and analytical skills, and proficiency in Microsoft Office.
Requirements include a high school diploma or GED; college education is a plus.
Benefits offered include healthcare, a 401(k) match, discounts, training, and charitable contributions.
Applicants are advised that interviews are not conducted via text or chat.
This role requires adherence to company policies and compliance with relevant regulations.