Geek Squad Agent (Retail Store)

Best Buy

Southfield, Michigan

JOB DETAILS
LOCATION
Southfield, Michigan
POSTED
16 days ago

As a Geek Squad Agent, you'll be the first point of contact for people seeking technology support, knowledge and solutions for computers and other devices at our local Best Buy store. We'll provide the training and resources you need to assess customers' needs, perform basic services and partner with other agents as needed on more complex repairs. If family and friends go to you with their tech questions, this might be the perfect role for you.

What you'll do
  • Provide positive, timely service to customers during the check-in and checkout process
  • Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
  • Help customers set up new devices and provide advice on whether to repair or replace old devices
  • Monitor service queues and provide accurate status updates to customers
  • Maintain knowledge and skillsets through certified training courses
  • Clearly communicate and partner with fellow agents
Basic qualifications
  • 3 months of experience working in retail or customer service
  • Ability to work a flexible schedule, including holidays, nights and weekends
Preferred qualifications
  • Passion for technology and desire to solve problems
  • Ability to adapt and learn new skills in a fast-paced industry

About the Company

B

Best Buy

Energetic teams. Fun atmosphere. Exciting opportunities.

That’s what you’ll find at Best Buy. Care to join us?

You can feel the energy here. And we’re not talking about the hum of electronics (there’s that, too). We’re talking about people.

Best Buy employees are friendly, enthusiastic and willing to help you succeed. Sure, we’re a big company — the world’s largest consumer electronics retailer — but that doesn’t stop us from having fun while doing what we love: bringing technology into people’s lives in meaningful ways.

When you join our team, we consider you part of our Best Buy family. And what you do here every day will support our goal to make people’s lives better, easier and more enjoyable through the great products we sell.

So if you’d like using your talents to help improve people’s lives, bring it! We’d love to have your energy here.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1966
WEBSITE
http://www.bestbuy-jobs.com/