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Gas Reimbursement Coordinator - DC

Southeastrans, Inc.

  • Washington, DC
  • 30+ days ago

    Highlights

    Reviews and notifies Call Center regarding scheduling errors as they are related to GR & PT assigned trips for immediate correction and modification (i.e. GR Payee information, duplicate trips, date of service, mobility, multiple member trips, booking window, etc.). ESSENTIAL FUNCTIONS: Acts as the primary point of contact for Gas Reimbursement & Public Transportation related issues; ensure issues are resolved to member and/or Client satisfaction.

    Numbers & Facts

    LocationWashington, DC

    Description

    LOCATION: On-Site in the District of Columbia

    SUMMARY: Responsible for the coordination and processing of gas reimbursement documents in accordance with established policies and procedures.

    ESSENTIAL FUNCTIONS:

    • Acts as the primary point of contact for Gas Reimbursement & Public Transportation related issues; ensure issues are resolved to member and/or Client satisfaction.
    • Reviews and notifies Call Center regarding scheduling errors as they are related to GR & PT assigned trips for immediate correction and modification (i.e. GR Payee information, duplicate trips, date of service, mobility, multiple member trips, booking window, etc.)
    • Provides feedback to Call Center leadership regarding the CSR staff concerning Gas Reimbursement & PT trip scheduling
    • Manage same-day/next-day GR trips timely and appropriately
    • Manages and reviews Public Transportation assigned trips
    • Ensures Gas Reimbursement documentation & Public Transit passes are accurate and distributed in a timely manner
    • Coordinate w/ POC for PT pass inventory to pull and receive PT passes as needed to distribute timely
    • Manages daily reporting and processing of Gas Reimbursement documents
    • Manage daily PT pass distribution for all active vendors
    • Ensures PT passes are pulled and distributed accurately and timely for demand and standing order assigned members
    • Act as liaison for escalated issues between members and the Claims and Finance dept.
    • Provides feedback to Call Center leadership regarding the CSR staff concerning Gas Reimbursement trip processing.
    • Maintains accurate, complete, and clean GR Payee database; updates member files w/ preferred GR Payee
    • Assists with other duties as assigned

    QUALIFICATIONS REQUIRED:

    • 1-2 years of Customer Service experience in an inbound call center
    • Computer literate with the ability to learn customer service software applications.
    • Ability to type 40 wpm.
    • Excellent written and verbal communication skills
    • Ability to work independently or with a team

    REQUIRED EDUCATION:

    • High School diploma/GED

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