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GAMES FLOOR SUPERVISOR

Silverton Casino

Las Vegas, NV

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JOB DETAILS
SKILLS
Casinos, Communication Skills, Content Management Systems (CMS), Corporate Law, Corporate Policies, Customer Support/Service, Gaming, Mathematics, Procedure Implementation, Profit & Loss, QoS (Quality of Service), Quality Management, Resolve Customer Issues, Table Games, Time Management
LOCATION
Las Vegas, NV
POSTED
Today
General Summary of Job Duties: The Table Games Floor Supervisor will be responsible for observing all games, players, and dealers to ensure accuracy and protection of the Table Games department.

Principle Responsibilities and Duties:
  • Maintaining a high quality of guest service.
  • Always exhibiting a positive and professional attitude with team members and guests
  • Protecting the assets of the company to ensure maximum profitability.
  • Enforcing all table game policies and procedures while ensuring excellent guest service.
  • Applying your knowledge of dealing procedures including house rules to preserve the security and integrity of games.
  • Verifying all bankrolls from previous shifts to ensure accuracy.
  • Monitoring games and maintaining appropriate game pace.
  • Providing excellent customer service by answering questions, resolving disputes and filling requests.
  • Assisting in training and evaluating subordinate team members in a fair and equitable manner.
  • Accurately tracking player actions by noting buy-ins, length of play, win / loss, and average bet.
  • Operating all games in accordance with gaming laws and company policies.
  • Verifying the accuracy of documents signed and ensuring procedures are accurately followed.
  • Communicating pertinent information to management in a timely and responsible manner.
  • Maintaining proper bankroll levels to accommodate existing or anticipated play.
  • Notifying management immediately of any unusual activity of play.
  • Creating a work environment which promotes teamwork, recognition, mutual respect, and employee satisfaction.
  • Performing all duties as deemed necessary for the success of the department.
  • Check for proper identification of a guest appearing to be under the age of 35 years old.
  • Other duties as assigned.
General Job Responsibilities and Duties:
  • Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.
  • Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
  • Adhere to all appearance and uniform standards.
  • Maintain an open line of communication with Managers.
  • Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
  • Ability to accept performance feedback in a professional manner.
  • Regular attendance on all scheduled shifts is considered an essential function of the job.
  • Arriving on time for all scheduled shifts is considered an essential function of the job.
  • Other duties as assigned.
To perform the job successfully, an individual should demonstrate the following Silverton Values:
  • Character: Always do the right thing and treat everyone with dignity and respect.
  • Collaboration: Celebrate Diverse ideas, thought and talents.
  • Care: Be KIND to yourself and each other.
  • Fun: Our guests are here to have FUN, so we should have FUN, too!
  • Excellence: Be Amazing!
Skills, Education & Other Requirements:
  • Must be able to perform simple math
  • Must have knowledge of all games supervised
Required Work Cards:
  • Identification that establishes identity
  • Identification that establishes the right to work in the United States
  • Gaming Card
  • Tam Card
Machinery, Work Equipment, Programs, Software, Hardware Used:
  • Must be able to learn or have working knowledge of CMS
  • Must be able to learn or have working knowledge of PitBoss
  • Must be able to learn or have working knowledge of Super-PlayMate
  • Must be able to learn or have working knowledge of New Wave
Physical Requirements of Job:
  • Rarely - the activity is performed from 1% - 25% of the duration of the shift.
  • Occasionally - the activity is performed from 26% - 50% of the duration of the shift.
  • Frequently - the activity is performed from 51% - 75% of the duration of the shift.
  • Continuously - the activity is performed from 76% - 100% of the duration of the shift.
  • Not Applicable (N/A) - this activity is not performed during the performance of this job.

About the Company

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Silverton Casino