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Gainsight Administrator

TPI Global Solutions

Santa Clara, CA(remote)

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JOB DETAILS
SALARY
$0–$0.01 Per Hour
SKILLS
Administrative Skills, Analysis Skills, Business Skills, Communication Skills, Cross-Functional, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer Support/Service, Customer/Client Research, Data Analysis, Data Quality, Data Structures, Detail Oriented, Identify Issues, Metrics, Operational Support, Performance Analysis, Presentation/Verbal Skills, Problem Solving Skills, Project/Program Management, Reporting Dashboards, Requirements Management, Risk, Sales Qualification, Salesforce.com, Semantic Reasoner, Support Documentation, Systems Administration/Management, User Interface/Experience (UI/UX), Writing Skills
LOCATION
Santa Clara, CA
POSTED
Today
    Position: Gainsight Administrator
    Location: Fully Remote
    Contract Duration: Till January 29, 2027 (Possibility of extension based on performance and business needs)
     
    Job Overview:
    The Gainsight Administrator will support Customer Success Operations by configuring and optimizing the Gainsight platform to improve customer lifecycle management, health tracking, renewals, and operational efficiency.
     
    What You’ll Do
    Configure, deploy, and administer the Gainsight platform, including system configuration, reports, dashboards, rules engine, workflows, permissions, and integrations. Partner with cross-functional stakeholders to gather business requirements and translate them into scalable Gainsight and CRM configurations. Identify key metrics, data sources, and appropriate data frequency to support customer health, renewals, and lifecycle tracking. Design and maintain business rules that analyze customer data and trigger proactive engagement. Support rollout and documentation of Customer Success processes. Provide day-to-day platform support, including troubleshooting, workflow updates, and user administration. Monitor system performance, data integrity, and user activity; recommend and implement improvements. Stay current on Gainsight releases and evaluate opportunities to adopt new features.  

    • What You’ll Bring
       
      Required Experience & Skills

    • 2+ years of experience as a Gainsight Administrator.
    • Hands-on experience with Gainsight (administrator or advanced end-user experience).
    • Experience working with Salesforce or similar CRM systems, including understanding core data structures.
    • Ability to translate business requirements into technical system configurations and workflows.
    • Understanding of Customer Success principles, including health scoring, churn risk, renewals, and lifecycle management.
    • Strong analytical thinking, attention to detail, and problem-solving skills.
    • Experience working cross-functionally and managing projects independently.
    • Excellent written and verbal communication skills.

    About the Company

    T

    TPI Global Solutions

    SH Global Solutions is a certified Service Disabled Veteran Owned Small Business (SDVOSB) headquartered in Maryland. Established in 2016 to modernize commercial and government technology to mitigate cybersecurity threats and to secure data centers from increasingly more frequent cyber attacks, we specialize in providing Information Technology (IT) solutions and services to government and commercial organizations. Our core areas of core expertise are focused in:

    ● Datacenter consolidation/optimization - this includes designing, procuring, and installing turnkey secure, modern infrastructure solutions including scalable and modular systems

    ● Professional program and project management services for large and complex projects

    ● In-building wireless solutions to enable 5G technology and connect to the growing Internet of Things (IoT)

    Our team is comprised of highly skilled and dedicated professionals, uniquely qualified in cutting-edge technology, and engineering, and in the rapid deployment and implementation of new technologies.  Our CEO is a retired United States Air Force Colonel and entrepreneur with over 25 years supporting the DOD, US Government agencies, and NATO worldwide.

    COMPANY SIZE
    1 to 9 employees
    INDUSTRY
    Computer/IT Services
    FOUNDED
    2016
    WEBSITE
    https://www.shglobalsolutions.com