Future Opening: Customer Service Representative CSR

Affinity Automotive Services

Are you an organized, customer-focused individual with a passion for delivering excellent service? We are seeking a friendly and detail-oriented Automotive Service Receptionist/Advisor Assistant to join our team at Affinity Automotive Services. This is a key position where you will be the first point of contact for our customers, ensuring they receive a warm welcome and efficient service.

Key Responsibilities:

• Greet and assist customers in a professional and friendly manner
• Answer incoming phone calls, schedule appointments, and manage the Text messages and online service appointments
• Maintain accurate customer records and service history
• Communicate with customers regarding repair status and estimated completion times
• Process payments, invoices, and related administrative tasks
• Support the service team with Vehicle and Parts check in, clerical duties and data entry

Qualifications:

• Previous experience in a receptionist, customer service, or administrative role (automotive experience preferred but not required but must have some automotive interest and passion.)
• Excellent communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Proficiency in Google/ Android Tablets and ability to learn industry-specific software
• Strong attention to detail and commitment to providing a positive customer experience

What We Offer:

• Competitive pay based on experience
• Opportunities for growth and advancement
• A supportive and collaborative work environment
• Paid training and professional development

If you're ready to be a part of a dynamic team and provide exceptional customer service, we want to hear from you! Send us your resume

Compensation: $32,000.00 - $45,000.00 per year

Perks Of Being Part Of Our Team:

• Blue Cross Blue Shield Health Insurance $1,500 Deductible, Dental, Vision, Life Insurance, and Retirement
• 5 day work week so you are home every weekend
• Paid Training ASE Certifications and monthly training
• Paid Holidays (6/year) New Years, Memorial Day, 4th of July, Labor day, Thanksgiving, and Christmas
• Up-to-date technology and equipment New technology requires the right training and equipment we follow the trends and adjust accordingly to better serve the customers vehicle needs
• Working with professionals that want to better themselves and grow with the company
• Customized incentives, performance pay packages We realize not everyone has the same needs
• Growth personally and professionally- goals annually reviewed and celebrated
• Tool insurance You have an investment of tools, they should be covered in the event of a catastrophic situation
• A team that appreciates what you do and who you are. Not just a number, truly appreciated and a part of a family
• Plenty of work to make the money you want to make, on all makes and models 2000 and newer

Every day is a new challenge, or experience working on and diagnosing different makes and models, if you are tired of doing the same thing over and over: Which, by the way, is the definition of insanity. Comfortability is not always a good thing. It might be time for a change

Our Rules Of Engagement:

• Family We will treat each other with respect at all times
• Caring We are going to care for our Customers and each other. We will do life together and support each other. Lift others up around you when needed
• Appearance We are a professional Most Makes and Models Shop and we will present ourselves proudly by being well groomed and always in company uniform
• Integrity Do what's right even when no one else knows
• Quality Job done right, on time, the 1st time
• Responsible Take responsibility for your actions. Let's replace blame, excuses, and denial with accountability, responsibility, and commitment
• Optimistic Spread optimism and enthusiasm to all
• Reliable Always follow through on your commitments and promises
• Attention to Detail Everything is important
• Team Think about what is best for your team
• Growth Grow your knowledge and ability daily as well as others around you
• Teach Ability to show others what needs to be done and lead by example
• Cleanliness Maintain a clean atmosphere/environment and work area
• Assertive Be willing to take risks
• Respect For Customers, Team members, vehicles, tools, and equipment
• Fun Make everyone's time enjoyable while staying focused on the job at hand and never at the expense of someone else