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Funeral Homes Manager

SCI Shared Resources, LLC

Wilson, NC

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JOB DETAILS
SKILLS
Accounting, Billing, Budget Management, Budgeting, Business Operations, Business Plan, Business Skills, Calculators, Candidate Screening, Communication Skills, Corporate Communications, Corporate Policies, Cost Control, Demographics, Disciplinary Action, Equipment Maintenance/Repair, Expense Management, Federal Laws and Regulations, Finance, Financial Management, Furniture, Green Business, High School Diploma, Human Resources, Internet Search, Interpersonal Skills, Licensing, Lift/Move 50 Pounds, Manicures, Manual Dexterity, Market Share, Marketing, Marketing Strategy, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Operations, Operations Management, People Management, Physical Demands, Pricing, Problem Solving Skills, Profit & Loss, Property Maintenance, Quality Control, Regulatory Compliance, Revenue Planning, Safety Equipment, Safety/Work Safety, Sales, Set Goals, Staff Requirements, State Laws and Regulations, Team Player, Telephone Skills, Time Management, Willing to Travel
LOCATION
Wilson, NC
POSTED
19 days ago
Our associates celebrate lives. We celebrate our associates. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manage the daily operations of multiple locations and multiple lines of business within the Funeral Home industry. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations. **JOB RESPONSIBILITIES** **Financial Management** + Develop annual business plan + Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals + Accountable for monitoring and achieving annual financial goals + Understand industry finances, how daily activities impact financial outcomes, and making appropriate sustainable business decisions + Approve expenditures and invoices including overtime **Operations** + Manage the day-to-day activities ensuring on-time services; exceeding client family expectations + Remove barriers, encourage ideas, and identify improvements + Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability + Assure the location’s operating practices comply with applicable federal & state regulations and Company policies + Responsible for establishing location goals and priorities + Develop, communicate, and monitor goals, priorities, processes and procedures + Manage frontline supervisor’s responsibilities, expectations, and accountabilities + Effectively present and communicate Company and Market strategies, values, and goals to location staff + Collaborate with Location Management for resource sharing, ideas, and business or operational enhancements + Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements + Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture + Ensure all safety, quality control, and compliance standards are adhered **People Development** + Develop a strong, trusting, and reliable team + Understand team members career aspirations and provide assignments to develop skills and/or close gaps + Constructively address issues and provide tangible and appropriate feedback + Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover + Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration + Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff + Establishes pay, recommends pay increases, special pays, and career advancements + Discipline staff as necessary; writes development plans to close behavior or skill gaps + Collaborates with Human Resources throughout discipline, development, and termination processes + Recommends and discusses terminations with Market Leadership **MINIMUM** **Requirements** **Education** + High School Diploma or equivalent required + At least twelve (12) hours college courses in Finance & Accounting strongly preferred + At least twelve (12) hours college courses in Marketing or Business strongly preferred **Certification/License** + Requires applicable state Funeral Director Licensure + Technical schooling diploma Funeral Services/Mortuary Science preferred + Bachelor’s degree in Mortuary Science where required by state law **Experience** + At least nine (9) years industry experience in applicable discipline with progressively increased responsibilities + At least four (4) years’ experience managing people and effectively managing budgets and expense control required **Knowledge, Skills and Abilities** + Knowledge of industry competitive pricing, demographic patterns, and market competition strongly desired + Knowledgeable in Financial and Business acumen + Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers + Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint **Work CONDITIONS** **Work Environment** + Work indoors and outdoors during all seasons and weather conditions + Care center personnel may have exposure to various chemicals and fluids + Cemetery personnel may have exposure to chemicals and equipment + Limited amount of local and/or multiple location traveling required + Professional Dress is required when in contact with families + Personal safety equipment/appropriate attire required for cemetery or crematory environment **Work Postures** + Frequent, continuous periods of time standing, up 6 hours per day + Sitting continuously for many hours per day, up to 6 hours per day + Climbing stairs to access buildings frequently **Physical Demands** + Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage + Ability to lift up to 50 lbs. to assist with moving bodies **Work Hours** + Working beyond “standard” hours as the need arises + Travel up to 25% Postal Code: 27896 Category (Portal Searching): Operations Job Location: US-NC - Wilson Job Profile ID: F00274 Time Type: Full time Location Name: Thomas-Yelverton at Evergreen Memorial Park, Funerals & Cremations

About the Company

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SCI Shared Resources, LLC