Our associates celebrate lives. We celebrate our associates. Provides customer service in all areas of helping client families following the loss of a loved one. Provides exemplary personalized and professional service. Learns how a Funeral Director implements choices made by the families/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Interacts with the family to fulfill death care needs. Ensures customer needs are addressed. **JOB RESPONSBILITIES** + Learns to arrange and conduct funeral and memorial ceremonies in a professional, organized and caring manner consistent with company policies and procedures. + Learns to negotiate and create acceptable funeral contracts. + Handles contracts, legal documents, and collection of monies or insurance in accordance with company policies. + Completes and accurately prepares all documents related to services, cremations, maintenance, and any other type of data entry. + Advise client families of special recognition/services available for veterans and ensures the delivery of selected recognition/services. + Learns how to arrange for the cremation of human remains. + Performs a variety of tasks which may include: + Verifying identification of the deceased + Confirming authorization to proceed with the service arrangements + Confirming authorization for cremation + Transfer of cremated remains + Releasing cremated remains + Delivery of urn, photos and other personal keepsakes or mementos of client families + Receiving urns, and other supplies, to place into inventory + Provides aftercare in absence of Services Manager. Aftercare includes delivery of: + Documentation + Stationery + Information on insurance, health benefits and pension. + Assist At-Need families with pre-arrangement opportunities. + Assists with general office duties such as preparing reports as needed. + Adheres to all company and regulatory requirements. + Performs other duties as assigned. **MINIMUM Requirements** **Education** + High School diploma or general equivalency degree (or diploma) + Completion of, or currently enrolled, a degree from an American Board of Funeral Service Education (ABFSE) accredited program or education and experience sufficient to fulfill applicable state requirements for Funeral Director Apprenticeship. **Experience** + Typically requires a minimum of 6 months experience in a funeral home, crematory or cemetery **Certification/Licenses** + Must meet all licensing requirement in applicable state/province as required by law as prescribed by each state board + Valid driver’s license **Knowledge, Skills and Abilities** + Knowledge of computers and some software including MS Office products required + High level of compassion and integrity + Good communication skills + Problem solving skills + Ability to multi task and set priorities **Work CONDITIONS** **Work Environment** + Work indoors and outdoors during all seasons and weather conditions + Limited amount of local and/or multiple location traveling required + Professional Dress is required when in contact with families. **Work Postures** + Frequent, continuous periods of time standing, up 6 hours per day + Sitting continuously for many hours per day, up to 6 hours per day + Climbing stairs to access buildings frequently **Physical Demands** + Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage **Work Hours** + Working beyond “standard” hours as the need arises + Travel up to 25% Postal Code: 33759 Category (Portal Searching): Operations Job Location: US-FL - Clearwater Job Profile ID: N00022 Time Type: Full time Location Name: Sylvan Abbey Funeral HomeS
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