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The Advance Planning Funeral Director is accountable for serving client families by making pre-need arrangements with a focus on community engagement and advance-planning services. This role is responsible for serving families across multiple communities centered on various locations and provides exemplary personalized service. This role plays an essential role in generating revenue for the location as well as acting as the primary contact for families.
JOB RESPONSIBILITIES
• Lead Generation • Holds self-accountable for prospecting a minimum of 1-2 hours each day • Obtains referrals from families served by the location • Networks and builds community and civic relationships • Explains and presents presentations to families served and referred families • Maintains and tracks activity levels to ensure productivity • Build Relationships with Families • Responds to client inquiries in a timely, respectful, sensitive and professional manner • Connects with families through listening, honest communication and genuine concern • Develops an understanding of each family's unique needs and offers solutions that provide value to them • Stays in touch with families to ensure satisfaction • Prepares for all appointments and performs all procedures with professionalism and attention to detail • Follows through on all customer problems and requests • Builds trust-based relationships to earn the right to ask for referrals • Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by educating them on the benefits of pre-planning • Teamwork • Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future • Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service • Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales • Shares family concerns with rest of the SCI team
MINIMUM REQUIREMENTS
Education Graduated from an accredited school or college of mortuary science
Certification/License Current Funeral Director license within the practicing state
Valid state driver's license with driving record in good standing required to operate company owned vehicles
May require the associate to obtain and maintain an insurance license in any state in which he/she conducts sales.
EXPERIENCE Industry experience is preferred
KNOWLEDGE, SKILLS AND ABILITIES High level of integrity, dedication, and desire to succeed Proficient with computers and technology with knowledge of MS Office Tools Desire to help others and earn a competitive income Ability to work well as part of a team and independently Creative, outgoing, and energetic
WORK CONDITIONS
Work Environment Work indoors and outdoors during all seasons and weather conditions Comply with Field dress code policy
Work Postures Frequent, continuous periods of time standing or sitting, up 6 hours per day May climb stairs to access buildings frequently
Physical Demands Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage Ability to push and pull up to 150 pounds on flat and inclined flooring or ramps
WORK HOURS Working beyond "standard" hours as the need arises
MEDICAL, DENTAL, VISION Flexible Spending Accounts (health care and dependent care) Health Savings Account with Company Contribution Sick Leave Short-Term Disability Long-Term Disability Life Insurance Voluntary Accidental Death or Dismemberment Insurance Dependent Life Insurance SCI 401(k) Retirement Savings Plan with Company match Employee Assistance Program
#SCI
Target Total Cash $78,000 Base pay hourly rate $16.00 This role is eligible for Commissions based on exceeding defined quotas. Commission plan includes biweekly, monthly, and rolling three month commissions.
Postal Code: 11776 Category (Portal Searching): Sales Job Location: US-NY - Port Jefferson Station