Become a Part of Something Big! At Keys to Change, employment means contributing to real solutions that make homelessness rare, brief, and non-recurring across Maricopa County. Our work is guided by our mission of using the power of collaboration to create solutions to end homelessness. Staff across frontline and operational roles support prevention, intervention, and access to housing, with each position connected to measurable outcomes. We are looking for people who value collaboration, accountability, customer service and practical problem-solving and who want their work to contribute to lasting change. Keys to Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees, including towards monthly premiums for Health, Dental, Long- and Short-Term Disability, and Life insurance (employee only), Paid Time Off, 403b, 8 Paid Holidays, and flexible schedule. I. Summary The Keys to Change Fundraising Database Specialist is responsible for the day‑to‑day management, accuracy, and integrity of the organization’s donor database. In a nonprofit setting, this role serves as the primary owner of fundraising data—ensuring that all gifts are processed correctly, donor records are complete and up to date, and staff have reliable information to support fundraising, stewardship, and reporting. This position works closely with the Development Manager and development team to support donor communications, events, and campaigns. The ideal candidate is highly organized, detail‑oriented, calm under pressure, and comfortable balancing routine processing with analytical and collaborative work as assigned.
General assistance for in-kind donation resource development and events are included in this role, including assisting with Project Connect and other events, donor stewardship, requesting in-kind donations from community businesses, and day-to-day Development operations.
II. Essential Functions 1. Manage CRM donor database, including tracking cash (and equivalent) donations, ensure proper receipting and mail acknowledgements. 2. Manage data migrations and infrastructure, including inputting donor-related data, maintaining data health through reconciliation. 3. Digitize and organize donor documentation to ensure records are complete and easily accessible. 4. Process and track donations from multiple sources, including online platforms, mail, events, workplace giving, and matching gifts, ensuring timely and accurate acknowledgment. 5. Communicate with donors to facilitate taking gifts over the phone, in person, and at special events. 6. Monitor workplace giving to ensure donors receive proper credit for gifts and verify donations so that matching gifts can be obtained. 7. Send acknowledgment cards for all in memory or in honor of donations. 8. Facilitate donor communications as directed by Development Manager. 9. Generate donor reports, including but not limited to donor trends with development team, and reconciliation reports with finance department. 10. Assist with setup, breakdown, and execution of volunteer and fundraising events - including Annual I Am Home Breakfast, Project Connect and other corporate volunteer events. 11. Oversee volunteers at volunteer and fundraising events at the direction of event lead. 12. Seek and develop new in-kind donor relationships at the direction of the Development Manager. Build and maintain relationships with in-kind donors. 13. Responsible for attending weekly team meetings and other trainings as assigned. 14. Other duties as assigned. III. Required Qualifications · Bachelor’s degree from an accredited college or university, or equivalent combination of education and relevant professional experience. · 1-3 years of experience in nonprofit development operations, fundraising administration, or donor database management. · Demonstrated experience managing a fundraising or CRM database, including gift processing, data integrity, and reporting. · Experience with Virtuous CRM (Certification required within 90 days of hire). · High proficiency with Microsoft Office (Excel, Word, Outlook); comfort working with spreadsheets, reports, and data exports. · Exceptional attention to detail, strong organizational skills, and ability to manage multiple priorities and deadlines. · Proven ability to work independently while collaborating closely with a small, mission driven team.
IV. Required Functional Abilities 1. Superior written and verbal communication skills (Spanish a plus). 2. Demonstrated ability to communicate effectively and professionally with staff, clients, and external contacts. 3. Visual acuity sufficient to maintain system of records and reports containing computer-generated and handwritten documents. 4. Ability to handle sensitive material, maintaining the highest level of confidentiality and displaying sound judgment. 5. Mobility sufficient to conduct regular duties within a normal office environment. 6. Ability to lift at least 25 pounds in order to safely manage donations, office supplies, and equipment. 7. Ability to use stairs and work outside in extreme weather. |