About the Role
We're hiring a Week to Weekend (Flexibility on five days, example Wednesday to Sunday) Customer Service Specialist to keep GigSmart customers supported when they need it most — the busy Saturday and Sunday hours when flex workers and businesses are running full speed. You'll handle questions, resolve issues, and make sure shifts go off without a hitch.
Key Responsibilities
- Handle inbound customer support across phone, chat, and email on weekends
- Resolve shift-related questions for both businesses and flex workers
- Complete gig corrections accurately and on time
- Escalate complex issues to weekday leads with clean documentation
- Log every customer interaction in HubSpot
- Support both worker and business accounts with empathy and clarity
- Spot patterns and surface them to the broader support team Monday morning
Qualifications
Required:
- Full-time position with availability to work weekend shifts onsite in Denver (examples of schedule would include having Tuesday and Wednesday or Wednesday and Thursday as your days off)
- 1+ year of B2B customer service experience
- Strong written and verbal communication
- Calm and professional under pressure
- Detail-oriented with excellent organizational skills
- Comfortable in a fast-paced, tech-driven environment
- Experience with HubSpot or similar CRMs
Preferred:
- Familiarity with marketplace or staffing platforms
- Bilingual (English/Spanish) a plus
What We Offer
- Competitive base salary
- Opportunity to grow within a dynamic technology forward company
- Opportunity for increased responsibilities and career advancement
- Collaborative team environment
- Comprehensive health and dental insurance
- Paid time off
- Professional development opportunities
About GigSmart
GigSmart is an innovative technology company that connects businesses with qualified, on-demand workers for short- and long-term jobs nationwide across all industries. Our platform enables businesses to directly access workers in their area and manage schedules, communication, and payment processing all in one place. We make it easier for businesses to quickly find the workers they need, while providing flexible work opportunities for individuals looking to supplement their income.
Our team is driven by Positivity, Hard Work, Passion, Innovation, Collaboration, and Continuous Learning in our quest to make the world a better place.
GigSmart is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.