Administrative Skills, Cash Management, Catering Services, Coaching, Communication Skills, Customer Experience, Detail Oriented, Disciplinary Action, Food Quality, Food Safety, Leadership, Life Insurance, Metrics, Multitasking, Operations, Operations Management, Problem Solving Skills, Quality Control, Restaurant, Safety/Work Safety, Servant leadership, Team Lead/Manager, Team Player, Time Management, Vision Plan
LOCATION
Spartanburg, SC
POSTED
14 days ago
Full-Time Supervisor of Operations | Entry-Level Leadership Opportunity with Chick-fil-A Boiling Springs & Spartanburg (Asheville Hwy)
1) Position Summary
The Supervisor of Operations plays a critical leadership role in executing daily restaurant operations with excellence, consistency, and care. This entry-level leadership opportunity is a full-time position responsible for leading shifts, directing the team, protecting food safety and cash controls, and ensuring an exceptional customer experience during every operating period. The Supervisor of Operations serves as a visible, decisive leader ON THE FLOOR who translates vision into action, coaches in real time, and upholds Chick-fil-A standards across people, product, and process.
2) Core Behavioral Expectations
The successful Supervisor of Operations will consistently demonstrate:
Alignment with Core Behaviors: Lives out Humble, Hungry, and Resilient in leadership presence, service and decision-making
Servant leadership: Leads with a genuine heart to serve customers, Team Members, and fellow leaders
Operational awareness: Maintains strong situational awareness while managing multiple priorities
Decisiveness under pressure: Makes timely, confident decisions in a fast-paced environment
Attention to detail: Identifies and addresses operational gaps proactively
Energy and endurance: Brings both emotional and physical stamina to lead demanding shifts
Clear communication: Communicates expectations, feedback, and updates with clarity and purpose
Coachability and growth mindset: Seeks feedback and continuously develops leadership skill and self-awareness
3) Primary Responsibilities
Shift Leadership & Operational Execution
Lead assigned shifts across front-of-house and back-of-house operations
Ensure daily setups and operational checklists are completed to standard
Adjust staffing and position placement to meet service and business needs
Monitor food safety, cleanliness, and service execution throughout the shift
Team Leadership, Coaching & Development
Provide real-time coaching, encouragement, and corrective feedback
Develop and support the team through intentional guidance and follow-up
Facilitate pre-shift and post-shift huddles that reinforce priorities, standards, and culture
Address conflict and performance issues with professionalism, consistency, and care
Administer disciplinary actions as appropriate, partnering with Directors when needed
Food Safety, Quality & Customer Experience
Support food safety standards and health inspection readiness
Reinforce proper food handling, cleanliness, and quality control
Lead the team toward achieving customer experience goals
Model guest-focused behaviors rooted in excellence, grace, and generosity
Stewardship of Resources & Systems
Execute cash management responsibilities including register counts and pickups
Manage labor deployment, breaks, and waste systems to support cost goals
Input and execute catering orders accurately and on time
Communication & Administrative Support
Communicate priorities, results, and updates through huddles and written communication
Support daily administrative needs and shift coordination
Communicate staffing, scheduling, and training needs to the Director team
Participate in needed meetings and store events
4) Success Indicators & Metrics
We will know the Supervisor of Operations is successful when:
Customer experience goals are consistently achieved
Food safety standards are achieved and maintained
Labor and food cost goals are supported through disciplined execution
Team Members receive consistent coaching and development
Conflict and performance issues are addressed promptly and effectively
Daily tasks, huddles, and operational priorities are completed with excellence
5) Reporting & Collaboration
Reports to: Executive Director of Operations
Works closely with Directors, Supervisors, Team Leaders, Team Captains, Certified Trainers and Team Members to ensure seamless operations and leadership alignment
6) Schedule & Availability
Flexible scheduling is available; however, schedule will include early mornings, days, evenings, weekends, and holidays as required by business needs
Role requires flexibility to shift priorities quickly in response to operational demands
7) Perks & Benefits
Health, Dental, Vision & Life Insurance | 401K (and matching) | PTO | Sick Days
Opportunity for 3% Annual Raise + Incremental Tenure Raises
Free Meals for You
Unmatched Career Growth Opportunities
Educational Partnership: Opportunities for Scholarships and Free Education
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Salary
$15.00 - $17.00 per hour
Benefits
Flexible schedule, Paid time off, Health insurance, Dental insurance, Vision insurance, Life insurance, 401(k), 401(k) matching, Referral program, Employee discount, Other