Full Time Store Supervisor - Southlake Town Square - Southlake, TX

Looking for a job to get you out of bed? Casper (Casper.com) believes everyone should sleep better. Casper has a full portfolio of obsessively engineered sleep products-including mattresses, pillows and bedding-designed by the Company's in-house design team. In addition to its e-commerce business, Casper has over 40 retail locations across the United States and its products are available at a number of retailers.

Nuts and Bolts

We are looking for a naturally charismatic leader with exceptional service and sales acumen to be a Store Supervisor. You will help oversee day-to-day operations of the store alongside the Store Manager and Associate Manager. As part of the leadership team, you will lead by example on the sales floor and ensure smooth store operations. You will help benchmark Caspers offline experience by nurturing a customer centric and consultative sales culture.

When you're not catching zzz's, this is what you'll do…

Assume managerial duties in the absence of the Store Manager/Associate Store Manager, including store opening/closing, upholding visual brand standards, maintaining safe working conditions and facilities maintenance

Help lead and advise associate team on sales floor with goal driven approach

Lead by example and contribute to a culture of ownership, continuous improvement, and goal achievement

Maintain training standards on the sales floor; ensure the team has both product and systems expertise

Help find ways to improve store operations and to improve overall customer experience

Ensure that the product and promotion schedule is in line with casper.com and help implement any initiatives from Casper HQ

Oversee inventory management. Inform all associates of product levels & shortages and assist leadership team in cycle counts and replenishment process

Help Casper reinvent retail by creating unique, optimal retail experiences

Be a constant ambassador of our core values and mission statement by providing and sharing great customer experiences, new messaging, ideas and feedback

Our dream candidate is/has...

1-2 years experience as a people leader in a retail, sales, customer service or hospitality industry, with at least 3+ years in a customer-facing role

Exceptional leadership capabilities with a track record of attracting, developing, and motivating top talent, swiftly adapting to change, and leading others through the fast-paced environments

Deep and demonstrated understanding of service excellence in a consumer environment

Outstanding communication skills with a knack for building consensus via influence

Naturally curious and a solves problems with grace and optimism

Financial management experience preferred

The desire to work in a fast paced, entrepreneurial environment - understands the importance of experimentation and iteration

Hours expectation: minimum of 40 hours per week including weekends, based on business needs. There may be times when you are required to be in the store alone.

Ability to move boxes weighing up to 150 lbs and be on your feet all day

The syrup on your waffles

Salary as well as monthly bonus potential

Medical, vision, and dental insurance to help you with those coughs or cavities (too many waffles...)

Employee Discount to use on whatever you like! (with a few exceptions)

Participation in our 401k program

Paid Time Off with increases after tenure milestones

Incentivized Referral Program… and more!

If you dream about this stuff this job is probably right for you. We look forward to learning more about you!

As part of our hiring process, employment offers are contingent on the successful completion of a background check and drug screening, where permitted by law.