IT Service Management (ITSM), Project/Program Management, ServiceNow
Location: Sunnyvale, CA
Full-Time Role
Job Summary
hands‑on enterprise ServiceNow program/project managers with clear evidence of delivery ownership.
What we need to see clearly in profiles: - ServiceNow used as a core delivery platform , not just listed as a tool (e.g., ITSM / ITOM / CSM‑driven programs, workflow ownership, change & incident governance tied to delivery)
- Strong Agile / hybrid execution , with examples of sprint execution, velocity, defect reduction, and delivery outcomes
- Ownership of enterprise or platform programs (ITSM transformations, digital platforms, AI / automation initiatives), not just PMO tracking or monitoring
- Clear cross‑functional coordination across engineering, QA, infrastructure, security, and business teams
- Evidence of KPI / OKR tracking, risk & change management , and measurable improvements in delivery
What to avoid for this role: - Pure University PMO or governance-heavy profiles (stage gates, monitoring-only PMs)
- SAP-only functional PMs without ServiceNow-centric delivery
- Ops-only or compliance PMs without product/platform delivery ownership
Ideal market background: - ServiceNow transformation PMs
- ITSM/digital platform PMs
- Enterprise SaaS/platform program managers where ServiceNow is the delivery backbone
Pankaj Kumar
Tanisha Systems Inc
Phone: [redacted phone]
Email: [redacted email]
Address: 99 Wood Ave South, Suite#308 Iselin, NJ 08830