ServiceNow used as a core delivery platform , not just listed as a tool (e.g., ITSM / ITOM / CSM‑driven programs, workflow ownership, change & incident governance tied to delivery)
Strong Agile / hybrid execution , with examples of sprint execution, velocity, defect reduction, and delivery outcomes
Ownership of enterprise or platform programs (ITSM transformations, digital platforms, AI / automation initiatives), not just PMO tracking or monitoring
Clear cross‑functional coordination across engineering, QA, infrastructure, security, and business teams
Evidence of KPI / OKR tracking, risk & change management , and measurable improvements in delivery
What to avoid for this role:
Pure University PMO or governance-heavy profiles (stage gates, monitoring-only PMs)
SAP-only functional PMs without ServiceNow-centric delivery
Ops-only or compliance PMs without product/platform delivery ownership
Ideal market background:
ServiceNow transformation PMs
ITSM/digital platform PMs
Enterprise SaaS/platform program managers where ServiceNow is the delivery backbone