Communication Skills, Computer Skills, Customer Experience, Customer Relations, Customer Support/Service, English Language, High School Diploma, Inventory Management, Lift/Move 100 Pounds, Lift/Move 50 Pounds, Manual Dexterity, Mathematics, Metrics, Operations Control, Organizational Skills, Payroll Software/Services, Procedure Implementation, Product Control, Product Management, Production Control, Production Schedule, Quality Control, Retail Management, Retail Sales, Sales, Team Lead/Manager
About the Role
Join our team in Doing the Most Good as a Store Processing Supervisor. In this key operational role youll oversee the production process and personnel with a focus on meeting established production and sales goals. Youll ensure quality control, maintain efficient workflows, and contribute to creating an excellent shopping experience for our customers.
Key Responsibilities
Production & Team Leadership
- Direct and ensure completion of daily tasks for production team members, including workspace maintenance.
- Train new team members on production expectations and processes.
- Perform quality control inspections to ensure only the best products reach the sales floor.
- Track and report production metrics at scheduled intervals.
- Implement strategies to meet product acquisition, production, and sales goals.
- Manage product rotation and inventory control processes.
Operations & Quality Control
- Maintain organized workspaces and prepare for next-day production.
- Support store maintenance and safety protocols.
- Place and coordinate supply orders for processing needs.
- Implement product control procedures to prevent shrinkage.
- Monitor and control property utility and supply usage.
Customer & Team Relations
- Seek ways to improve donor and shopper experiences.
- Support management in fostering positive understanding of policies and procedures.
- Communicate effectively with store management regarding operations.
- Direct complaints and concerns appropriately to management.
Qualifications
Required
- High School Diploma or currently pursuing.
- Experience following and giving direction.
- Strong English communication skills.
- Basic computer proficiency including payroll systems.
- Ability to pass pre-employment drug test and background check.
- Basic math skills.
Preferred
- Retail sales, production, and/or thrift store experience.
Physical Requirements
- Regular standing, walking, and manual dexterity.
- Ability to lift/move up to 50 pounds regularly.
- Occasional lifting up to 100 pounds.
- Capability to climb, balance, stoop, kneel, or crouch as needed.
- Clear vision (close and distance) with ability to adjust focus.
Schedule Requirements
- Flexibility to work weekends and evening hours.
- Available for occasional travel to various locations for work or training.
Working Environment
- Store environment with quiet to moderate noise level.
- May experience temperature fluctuations based on weather.
- Some exposure to dust.
- Extended periods of standing possible.
The Salvation Army is an equal opportunity employer. Candidates who are back-to-work US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.